Coronavirus (COVID-19) latest updates for residents


During the coronavirus pandemic, North Tyneside Council adult social care services will continue caring for and supporting some of the most vulnerable residents who depend on us in the current challenging circumstances. 

We are evolving and responding to the issues we face around social distancing and looking after you and your family, as well as our own families. It remains our highest priority to care for vulnerable adults, the frail, elderly and our communities. 

Adult social care services are following Government guidance in relation to COVID-19.  Our service providers have business continuity plans in place to respond and adapt to the changing picture COVID-19 presents. 

Here you will find up to date information about how our services are operating and to help you keep informed, safe and well.

PLEASE NOTE there are expected changes and updates to this content from 4th July 2020 

Staying Safe

Residents and visitors are being reminded to Stay Alert, Control the Virus, Save lives

To stop the spread of coronavirus (COVID-19), you should avoid close contact with anyone you do not live with.

This is called social distancing.

Lockdown rules are easing and moving away from instructions to stay at home to stay alert, including easing restrictions on those resident 'shielding' themselves.

Stay alert

We can all help control the virus if we all stay alert. This means you must:

  • Stay at home as much as possible
  • limit contact with other people
  • keep your distance if you go out (2 metres apart easing to 1 meter plus)
  • Wash your hands regularly
  • Do not leave home if you or anyone in your household has symptoms.

Please contact our COVID-19 Support Hub if you feel that you need any non-medical help.

You can do this by calling 0345 2000 101 and selecting ‘option 1’. 

Phone lines are open Monday to Friday, 8am to 5pm.

Alternatively, you can contact us via

Support will be provided through a joint team of both council staff and a volunteer network that has been set up across North Tyneside. Please remember that anyone who needs to come into your home to provide the support you need will always carry an identification card and everyone providing the support will have been through the appropriate security checks to make sure that we keep people safe. 

Our Public Health team have also produced some useful information about social distancing and staying safe here.

It's very important to do what you can to reduce the risk of you and other people getting ill with coronavirus

You can spread the virus even if you do not have symptoms:


  • Stay at least 2 metres (soon to be 1 meter plus) away from anyone you do not live with (or anyone not in your support bubble) when outside your home
  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Use hand sanitiser gel if soap and water are not available
  • Wash your hands as soon as you get home
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards


  • Do not touch your eyes, nose or mouth if your hands are not clean

Your home care service during Covid 19

Home care providers are working to government guidelines supported by the local authority to continue to deliver care during the Covid-19 pandemic.

You can view the guidelines here  

How will my care at home be different during covid?

  • Any changes that affect the type and frequency of your usual home care will be assessed individually. This is to keep both you and home care staff safe.
  • Your home care workers will be wearing appropriate Personal Protective Equipment or PPE.  This may include face shields or masks and protective gowns, gloves or clothing.
  • You may find there is reduced face to face contact with your carers especially if you are shielded or are classified as ‘at risk’.

What should I do if I’m worried about my home care support?

If you have concerns about your home care service you should contact your home care provider directly.

Access your Personal Care Account online

You can now access a personal dashboard where you can view your assessment and support plans and message your social care worker securely online.
To request access click here


Our Gateway team continue to operate to support residents from a telephone contact centre based at Cobalt Business Park.

Gateway is the first point of contact for social care queries and referrals for both children and adults’ services. Our fully trained staff will listen to your enquiry and deal with it as efficiently as possible by offering advice and information, signposting to help you to help yourself, or referring you to one of our specialist teams if this option isn't right for you.

The Welfare Assistance team deliver the local welfare provision service to ensure that customers are assisted at times of crisis and to enable them to build resilience for the future.

Gateway is available from 8:30am to 5:00pm Monday to Thursday and 8:30am to 4:30pm Fridays.

Contact Gateway by telephone on0191 643 2777
or by e-mailing

If you are worried about the safeguarding of an adult you can report concerns through: 

My Care

You can find more information from our safeguarding team here 

Self help

The SIGN Directory launches their COVID-19 support to residents

The SIGN Directory  is an online directory of community support and services for the residents of North Tyneside. 

Organisations and providers listed on the directory have adapted where possible to continue to operate their support and services for residents.

SIGN Directory now features a new search category offering Covid-19 Support 
with sub categories for:- 

You can search for support using the links above or use the index to search for the tags: Covid-19 Practical Support and Covid-19 Emotional Support.

Due to the ongoing coronavirus pandemic, some of the wider services or events listed in the SIGN Directory may not be operating presently.

If you are unsure if a service or event is running please contact the individual providers to find out more.

Exercising at home

It’s important to remain mobile as it reduces the likelihood of falls by improving your mobility and balance. Exercise is also important to maintain your physical and mental health in general. 

Our partners,  Sport Works  have uploaded a full stretch and flex video you can follow at home whilst self- isolating due to COVID-19.

If you use social media channels, they have also been uploading a daily stretch on: 


Carer’s Allowance easements

The Department for Work and Pensions (DWP) has introduced two important temporary measures to help unpaid carers through the current emergency.

Unpaid carers will be able to continue to claim Carer’s Allowance if they have a temporary break in caring, because they or the person they care for gets coronavirus or if they have to isolate because of it. Under normal rules there are restrictions on breaks in care, but these have been lifted.
Providing emotional support rather than the more traditional forms of care to a disabled person will also now count towards the Carer’s Allowance threshold of 35 hours of care a week.

Further Information

Local GP's have recomended the Patient website as a good source of information for residents. 

Proposed Pooled Fund relating to COVID-19 - Consultation

During the COVID-19 pandemic, the government has put in place arrangements to provide funds to enable the NHS to fully fund the cost of new or extended out-of-hospital health and social care support packages.

We are required to consult on the proposal, please see our engagement page for further infurmation. 


Please see information around coronavirus and safeguarding adults and scams here 

If you are worried about the safety of an adult you can report concerns through:  

Gateway team 
My Care 
Safeguarding volunteers

A significant number of local residents have come forward to support residents who cannot access the community for food and other essential supplies. These volunteers are also helping to ensure vulnerable residents are safe.

North Tyneside-based charity VODA is coordinating volunteers. If you wish to volunteer please visit or call 0191 643 2626 for more information.

This short video is for volunteers and is about recognising and reporting any concerns about the safety of a resident. It is available via YouTube and is accessible on laptops, tables and Smart Phones: 

The video is 3 minutes long and gives simple messages about:

  • If you see something say something,
  • That as volunteers you have a safeguarding role,
  • Flags that some people may volunteer for the wrong reason and
  • Tells volunteers we want them to be safe too

Waltham Forest have shared this video with North Tyneside and Northumberland Safeguarding Adults Board and The Safeguarding Children Partnership. This has been endorsed by both partnerships.
The North East and North Cumbria Suicide Prevention Network are working to ensure support and information is available to help people stay safe and well, and to manage their mental health and wellbeing. This is especially important during this difficult and stressful time. Please see the link below to access the Suicide Prevention Network.
NENC Suicide Prevention Network Website:


Information on coronavirus in additional formats and languages.

Public Health England has published:

Easy read guides on:

Guidance in other languages including Arabic, Bengali, Cantonese, Mandarin, French, Gujarati, Polish, Portuguese, Punjabi and Urdu:

For guidance in British Sign Language (BSL):

Signhealth is producing videos explaining the latest information and health advice in BSL. New videos are being uploaded as information becomes available.
Daily updates from the Government are also available with BSL interpretation at 5pm on BBC 107 or 231 and on BBC iPlayer.

Advice for the parents of deaf children can be found via the National Deaf Children’s Society.

For blind people and people with sight loss:

The Royal National Institute for the Blind (RNIB) is publishing it’s latest Covid-19 news and guides.