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Bookings and cancellation policy

Bookings

Booking information:

  • payment must be made at the time of booking (except under 17 years)
  • casual bookings can be made up to 2 weeks in advance
  • a junior booking is classified as, 'junior' if one adult is attending to supervise the group - It becomes an adult booking once two adults attend

Cancellation of bookings

48 hours notice must be given for booked activities.

If required notice is given, the facility may look to accommodate a booking being transferred to a different day and time.

Cancellation of exercise classes

Customers wanting to cancel a class are required to contact the Centre any time up to one hour before their class commences.

This gives us the opportunity to hold a waiting list for each class. By contacting us to cancel we can offer your space to another customer. If you do not contact us at all or give us less notice than one hour a charge will be placed on your card.

Customers will be denied access to gym/activities if debt(s) on card.

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