Getting help in an emergency
If residents are flooded and there is an urgent risk please call 999.
You can contact:
|North Tyneside Council (7.30am-8pm, Monday to Friday)||0345 2000 101|
|North Tyneside Council
(Flooding emergencies/urgent calls outside these hours)
|0330 333 7475|
|Northumbria Water customer care centre||0845 717 1100|
|Sewer flooding: Northumbrian Water's Freephone Floodline||0800 328 7648|
|River/waterways pollution (wildlife)||0800 807 060|
Who to contact for different types of flooding
If you notice a flooded area, please let the appropriate person or service know.
|Flooding from||Contact||Telephone or link|
|Public foul and surface water sewers||Northumbrian Water||08457 171 100|
|Overflowing private sewers or drains||Drainage contractor||Yellow Pages under "drain and pipe cleaning"|
|The public highway, blocked gullies or gratings||North Tyneside Council||Report a blocked gully|
|Burst water main||Northumbrian Water||08457 171 100|
|Water service pipe or internal pipework||Homeowner or landlord||Plumber (see Yellow Pages or similar service directories)|
|A main river||Environment Agency||08708 506 506|
|Watercourses, other than main rivers||Home or land owner|
Note: if you are uncertain if any blockage is in the public or private sewers, contact the water company. They will determine this once on site and charge the owner the cost of any work completed on any private sewers.
Note: watercourses, other than main rivers, are the responsibility of their owners. You are an owner if your property or land is on, or very near, a watercourse. Owners have a duty to keep the watercourse clear of any obstruction to flow and the council can serve legal notices on owners to deal with obstructions.
Contacting Highway Maintenance
Telephone: (0191) 643 8515
Out of hours enquiries:
Envirolink Hotline Telephone: 0345 2000 103