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Apply for Universal Credit

Make a claim for Universal Credit

Information you must provide

Claims are made online. To make a claim you’ll need to have some information to hand. This can include:

Your personal information:

  • National Insurance number
  • Email address
  • telephone number

Your housing information:

  • address
  • landlord’s address
  • how much rent you are paying

Your financial information:

  • bank account details
  • details of any savings you have
  • any salary or other income
  • income and details of anyone that lives with you

How long will it take?

It will take around 40 minutes to complete the claim. It needs to be completed in one go as you can’t save the form. 

You must make sure that you have all the details you need to complete the claim.

What happens next?

Once a claim is made you will be asked to a follow up interview with a Work Coach. They will check the information on the claim form and the evidence.

You will need to agree a claimant commitment with the Work Coach around what you will do to find employment.

You will discuss with them how you will manage a monthly payment and whether you may need any Personal Budgeting Support.

Monthly payments might be difficult to manage at first, until you get used to paying bills such as rent, yourself.

If you feel monthly payments might be difficult, the Work Coach may signpost you to online help tools (if the you can use these), or they will ring the Citizens Advice Bureau and make an appointment for face to face or telephone help.

The Citizens Advice Bureau will provide independent advice on things such as monthly budgeting, debt advice and help to open a bank account.

Help is also available from the Money Advice Service and  GOV.UK.

There may be extra help that claimants can get if they receive Universal Credit such as free school meals and health care costs.

Help with making your claim

If you find it difficult to complete a claim online, contact:

Universal Credit Service Centre
Telephone: 0345 600 0723
Monday to Friday 8am-6pm

You will be referred to local support for help.  

If you need access to a computer or the internet we have produced a booklet that tells you where you can access these.

Related documents

Providing evidence

You should take evidence to support your Universal Credit claim to your first interview with the Job Centre. If you need to provide any further evidence after this you must send it to:

Universal Credit
Post Handling Site B
WV99 1AJ

Appointments to hand in documents are only available in exceptional circumstances and at the discretion of the Jobcentre.

If you are claiming Council Tax Support you should also hand in your evidence to Customer Services to support your Council Tax Support claim.

Looking for work during your claim

You will have to show that you are looking for work in return for claiming Universal Credit, although the requirements will be different for different people.

The claimant commitment which is drawn up with the Work Coach outlines what you have agreed to do in order to claim.

If you don't comply, a sanction may be applied which means entitlement could be stopped or reduced for a length of time.

In extreme circumstances, of persistent failure to comply, this can be as much as three years - there is a right of appeal against these decisions.

Find out more from the Citizens Advice Bureau.

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