Superfast broadband

What is superfast broadband?

Whether around the home or in the office, superfast fibre-based broadband – speeds of more than 24 Mbps and up to 80 Mbps - has lots of exciting benefits for everyone.

Faster speeds mean you can connect multiple devices, like computers, tablets, mobile phones, TVs and games consoles, to the internet at the same time, keeping everyone happy!

It also allows you to stream HD movies and music, back-up your family photos and important documents to cloud storage in seconds, download and play games online, keep in touch with family and friends, work from home and save money.

Increased upload speeds also have many advantages for businesses, including being able to attract new customers and sell more to existing customers, work smarter and quicker from anywhere and even improve your work/life balance, which is all good news for the local economy.

When and where?

We have teamed up with BT, Openreach and Digital Durham to roll out superfast broadband across North Tyneside.

Many areas can already access it but this initiative aims to reach those that can’t and is expected to achieve at least 99.8 per cent coverage (possibly 100 per cent) across the borough over the next three years.

This is the best rate of coverage in the North East and one of the best in the UK.

Work began in July 2016 and more than 20 cabinets have already been upgraded to provide superfast broadband, with lots more to follow over the coming months. Eventually, more than 10,000 homes and businesses in the borough will benefit.

Over the last few months connection work has been carried out in:

  • Dudley and Annitsford
  • Wallsend
  • North Shields
  • Killingworth
  • Benton

In the coming months more work will be completed in these and in many other areas of North Tyneside.

The programme can change, dependent on weather and issues on the ground so we can’t predict exactly when your area will be connected.

Find out when superfast broadband will arrive in your area by visiting Openreach.

What happens next?

If your postcode is included in one of the lists above it means that superfast broadband is now available to you, but remember that it is an ‘opt in’ service - your speed doesn’t automatically increase overnight;  you will need to either upgrade your service with your current provider or sign up with a new one.

Also bear in mind that, although we are working in partnership with BT and Openreach, you can sign up to a new superfast fibre service with almost any provider.

Ofcom approve ‘switch’ and ‘comparison’ sites to help you shop around for a good deal.

Find out more

There’s more information on the Digital Durham and Openreach Superfast fibre sites.

If you have a specific query, you can also contact:

Mark Wilson
Commercial and Business Redesign Officer
Telephone: (0191) 643 5856


Watch our video to find out how businesses in North Shields are benefitting from superfast broadband:


Broadband consultation

North Tyneside Council is working with partner councils as part of the Digital Durham programme to improve broadband infrastructure.  

Digital Durham is working to provide superfast broadband in the council areas of County Durham, Gateshead, Sunderland, North Tyneside, South Tyneside and Tees Valley (Darlington, Hartlepool, Middlesbrough, Stockton-on-Tees, Redcar and Cleveland). We work in partnership with Broadband Delivery (BDUK), which is part of the Department for Digital, Culture, Media and Sport (DCMS).

Digital Durham contracts suppliers who receive public funding to provide superfast broadband in areas where it is either not available or included in any future commercial plans. Significant investments have already been made with North Tyneside Council funding and central government match funding from BDUK.  Decisions on where public funding can be spent are made following consultation and state aid approval as part of the Open Market Review.  

The public consultation stage of the Open Market Review is now open.  This primarily gives broadband wholesale providers an opportunity to comment on the classifications that have been allocated to areas from the data they have supplied.  It also gives residents, businesses and communities a chance to review, comment or query the current and planned coverage.

Durham County Council is the lead body for the Digital Durham programme and information on the consultation and how to respond can be found on their website available at the following link: