Please find below some important and urgent information in relation to the effect of Coronavirus and how it is impacting on the delivery of the Licensing Service. These temporary changes have been made to help minimise the risk and spread of the virus and to keep our staff and our customers safe. Please be assured that we are working to deliver our services.
Our priority is to ensure that licence holders and businesses can continue to operate, where possible. We will continue to monitor this difficult situation and this webpage will be kept up to date with all changes, including when normal service will resume.
How COVID-19 is affecting our service
Staffing and Telephones
The service is experiencing reduced staffing levels with officers working from home as advised by the Government. This will unfortunately impact on the services we can offer. It is easier for us to manage the high demand for our services if queries are submitted by email: firstname.lastname@example.org
Alternatively, you can also contact the team on the usual telephone number (0191) 643 2175. From Monday 30th March 2020 there will be no access to the Licensing Office for any purposes.
Will tacit consent apply?
Yes. This means you can act as though your application is granted if you have not heard from us by the end of the target completion (28 days after submission of all relevant documentation).
Failed or refused applications
Contact us in the first instance.