Video relay service for British Sign Language users

About our video relay service

Our video relay service is provided in partnership with SignVIdeo. It gives our Deaf or Hard of Hearing customers who use British Sign Language (BSL) live access to our Customer Services Team through an online BSL interpreter.

This free service launched in June 2020 and will run for 12 months as a pilot project. We will gather feedback during this time.

Contact our BSL interpreter

To contact the service via a computer, you’ll need video capability and broadband access:

  1. Click on the 'Contact our BSL interpreter' button to make a call from your web browser
  2. You will be connected to an interpreter who will confirm that you are contacting North Tyneside Council
  3. You will then be connected to a registered BSL interpreter

Connect to our BSL interpreter

Minimum requirements

Before using our interpretation service, please check your device meets one of the following requirements:

  1. An Apple mobile device running iOS 11 or above
  2. An Android device running Android 4.4 or above
  3. A desktop computer with the latest version of Chrome or Firefox

Technical help

For troubleshooting and technical help, please contact help@signvideo.co.uk or telephone 020 3388 0771.