Who we are and what we do

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Who we are

North Tyneside Adult Social Care service is part of the Health, Education, Care and Safeguarding service at North Tyneside Council. 

We work to support people who are vulnerable or at risk, by providing personal and practical support to help them live their lives independently.

Please see our full structure including Childrens and Education Services here 

Caption: Service structure
Role Name
Director of Children's and Adults' Services
(Head of Health, Education, Care and Safeguarding service)
Jacqui Old
Wellbeing and Assessment (ASC) Alison Tombs
Business and Quality Assurance (HECS) Ellie Anderson
Strategy and Transformation (HECS) Vacant
Service Integration (ASC) Eleanor Binks
Adult Mental Health and D.O.L.S (ASC) Katie Simpson
Education  Diane Buckle
Gateway, Whole Life Disability and EDT (ASC) Lisa Harvey

Related documents

What we do

The Adult Social Care service in North Tyneside supports people aged 18 years or over who are vulnerable or at risk. This includes:

  • Older people 
  • People with physical disabilities
  • People with learning disabilities
  • People with mental health needs
  • People who are having difficulty with their hearing or sight
  • Young people and adults who care for relatives or friends

We support people in a number of ways:

  • We provide advice and information to support people to understand what services and supports are available to them.
  • We work with people and their communities to provide or arrange services that help to keep people well and independent. This includes identifying local support and resources already available and helping people to access them.
  • We can provide equipment, adaptations and advice to support people to stay safe inside and outside of their home.
  • We can support people to return back to their home following a stay in hospital, helping them to get back on their feet.
  • We work with residents to assess their needs and agree a support plan which gives them choice and control to live independently. 
  • We support people who are providing care and support to their relatives or friends. 

We work with our Commissioners and other partners, like the NHS, to think about what types of support local people may need now and in the future. 

How we can help

My Care North Tyneside provides advice and information about a range of issues and directs you to relevant support in North Tyneside.

You can use My Care to find out about help and support in your area, as well as information about organisations that can help you. You can also explore your own care and support needs using the online questionnaires, which will provide you with advice, information and support to help you. 

My Care Portal Accounts - If you are in receipt of social care services, you can now access a personal dashboard where you can view your assessment and support plans and directly message your social care worker securely online.

You will need an e-mail address, internet access and a suitable device to access your account. If you have difficulty with any of the requirements a family member, carer or friend can also access your account  with your permission.

  • To register with My Care click here
  • To request Portal Dashboard access click here

My Care now also includes Living Well North Tyneside where you can find out about health and wellbeing support, groups, services and activities that are happening across North Tyneside.

Living Well North Tyneside

It can often be difficult to find useful information about local health and care services, as well as local events and services in your area to help you in everyday life. 

In 2021, we launched a new website called Living Well North Tyneside. It includes lots of information about living well, local activities and the support and services that are available to you.

The new website, built on the success of the earlier SIGN Directory,  provides a wider offer to residents locally. Living Well is a useful resource for residents of all ages and backgrounds. 

You can find out about other activities throughout the year through the North Tyneside Council Facebook, and Twitter pages.

If you feel that you may need support from Adult Social Care, you can contact:

Gateway service
Telephone: (0191) 643 2777
Email: childrenandadultscontactcentre@northtyneside.gov.uk 

Available Monday to Thursday 8.30am to 5pm and Friday 8.30am to 4.30pm.

The Care Act 2014

The Care Act 2014 is a law that resulted in some significant changes nationally in the way care for adults is provided and paid for. It was part of a wider national reform for both social care and health to improve how services are delivered in a more joined-up way. 

North Tyneside Council has implemented many of the changes outlined in the Act for its Adult Social Care services in North Tyneside.

You can read an overview and planning document that was produced in December 2014 about the Care Act. There is also an Easy Read version of this document in the related documents section below.

The first part of the law came into force on April 1, 2015. These changes focus on processes for assessment, care and support planning and review. This includes:

  • A national eligibility criteria to guide decision making around whether people are eligible for additional support and how much they may have to pay. You can view the new North Tyneside Meeting Eligible Social Care Needs Policy at the bottom of this section. 
  • Requirements about how assessments of need must be carried out. They must be carried out jointly with the people they relate to, and require the council to provide more advice and information.
  • Strengthened rights for carers which will give carers the right to have their own needs assessed, as well as the people they care for.
  • A duty for all local authorities to offer deferred payment agreements for people entering care homes, to allow people to make choices about the timing of the sale of their homes. 

The full Care Act can be found on the UK Parliament website.

The Department Of Health has produced a series of very useful factsheets about different sections of the Care Act.

If want more detailed information about the Care Act and the changes implemented in North Tyneside then you may find the Care Act 2014 North Tyneside documents, below, useful. 

If you would like further information not found on this page then you can email: childrenandadultscontactcentre@northtyneside.gov.uk.