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Housing advice

Free housing advice


Anyone who is homeless, threatened with homelessness or may be experiencing housing difficulties may contact North Tyneside Council, Housing Advice Team. Many cases of homelessness can be avoided so please contact us as soon as you begin to experience difficulties – we may be able to help.

The Housing Advice Team is committed to ensuring customers who are threatened with homelessness or who are homeless receive a high level of customer service, advice and support to help them address their housing needs.  We are responsible for assessing Homeless Applications in accordance with Part 7 of the Housing Act 1996. 

Contact details:-

Housing Advice Team
North Shields Customer First Centre
Northumberland Square
North Shields
Tyne and Wear
NE30 1QU

Phone: 0191 643 2520

Opening hours for face to face advice:-
Monday – Thursday 9.00 am – 4.30 pm
Friday 9.00 am – 4.00 pm

Out of Hours Homeless Emergency Service
North Tyneside Council provide an out of hours emergency homeless service.  This service is available:-
6.00 pm – 8.00 am   Monday – Friday
8.00 am – 8.00 am (24/7) Saturday, Sunday and Bank Holiday. 

If you become homeless as an emergency and have nowhere to sleep that night please contact the out of hours service on 0191 200 6800.  This will connect you to Care Call who will take some basic details from you and a Duty Officer will call you back.

What the Housing Advice Team can do
The primary aim of the Housing Advice Team is to prevent homelessness.  We will do this by providing you with advice and assistance, liaising with family, negotiating with landlords in order for you to sustain your tenancy.  If this is not possible we will explore options and attempt to find a solution to ensure that you have a safe place to stay. 

The Team also give advice and assistance for customers who require any sort of advice regarding their housing situation, eg homeless in an emergency such as fire or flood, rent or mortgage arrears, disrepair, been served a notice from your landlord or your tenancy is coming to an end, fleeing violence, overcrowding, parental/family exclusions, relationship breakdown, struggling to stay in your home and need help or support, debt advice.   Referrals can also be made to agencies as well as signposting for further advice and assistance.  You will be offered an appointment with a Housing Advice Officer. 

Housing Advice Appointments
If you have an appointment with a Housing Advice Officer you will need to bring some documents with you.  It is important that you bring these with you as they will assist us in carrying out your homeless investigation.  We will take copies where necessary and return all originals to you. 

When you contact us we will tell you which of the following you must bring:
• Birth certificates (for everyone in your household or who will be moving with you)
• Passports
• Recent photo of main and joint applicant (photographic id)
• Proof of income (for all people within your household)
• Proof of child benefit
• Proof of benefits
• Proof of pregnancy
• Copy of your tenancy agreement, including deposit protection information, right to rent booklet, gas and energy performance certificates
• Copy of any notice you have been issued with to leave the place you have been living at
• Recent bank statements if you are being made homeless because of money problems
• Crime reference number or other proof if you are being made homeless due to violence
• Letter from Home Office or other documents which say you have permission to reside in the UK

Homeless tonight?
If you become homeless as an emergency and have nowhere to sleep that night please contact the Housing Advice Team on 0191 6432520 or call into North Shields Customer First Centre. Please be advised that you may have to wait for an available officer to interview you.  If it is outside office hours, then call the out of hours service on 0191 200 6800.  This will connect you to Care Call who will take some basic details from you and a Duty Officer will call you back.

What to do if you see someone sleeping rough?
If you see someone sleeping rough, you can report to Streetlink.  This information will be passed onto the Council who will investigate the incident. 

How to look for a home
Tyne and Wear Homes
If you are interested in applying for a home with North Tyneside Council you will need to complete a Tyne and Wear Homes application and be accepted onto the Homefinder scheme. You must do this to apply for any advertised homes. This application is completed online and you will be required to submit certain information, such as photographic proof of identification.  For more information visit the website, ask at your nearest customer service centre or call 0845 2000102 and ask for the North Tyneside Homefinder team.


Contact us

Telephone: (0191) 643 2520
Out of hours: (0191) 200 6800

Or fill in the contact form below:

Your details
Tell us about your situation

Independent housing advice

You can also contact the Citizens Advice Bureau for independent housing advice.

Citizen Advice Bureau

Telephone: 0344 245 1288 (advice line)
Web: North Tyneside Citizens Advice


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