Coronavirus (COVID-19) latest updates for providers

On this page, you will find information related to Coronavirus (Covid-19) for adult social care professionals. 

It has been announced that

From 19th July 2021 most Covid restrictions are expected to be removed. 

We will update this section with more information soon

For wider information on Coronavirus, please visit our main information page for residents and business.


Please see our Coronavirus (COVID-19) information page for residents on adult social care support here.

Latest update for service providers – December 2020

As we move out of lockdown and restrictions ease from 19 July - Updates will be provided 

Please see our archived updates for previous activity and notifications

Please note some of the archived material will be outdated

For General information on Covid-19 please see the main Council Site

Related documents

Useful information for Service Providers relating to Covid-19

Here you will find useful information and links related to Coronavirus (Covid-19) 

Here you can find the latest Government guidance 

Government guidance on how to work safely in homecare and extra care  (last updated on 2 November 2020)

Government guidance on how to work safely in care homes  (last updated on 2 November 2020)

Government guidance on the management of staff and residents/patients/customers exposed to covid-19 in health and social care settings can be found here  (last updated 14 December 2020)

Testing arrangements for homecare workers

The link here supplies information about testing arrangements for homecare workers employed by CQC registered domiciliary care organisations (last updated 1 December 2020). 

The site includes a lot of information and includes a link for you to join a number of webinars and meetings that have been organised.

Informal unpaid carers visiting and caring for someone

The hugely important and valuable role of informal unpaid carers is recognised and it is understood that some carers may be challenged when they are visiting someone they care for.  Health, social care, Carers Centres and other appropriate third sector organisations can provide a letter to carers should they need it - the purpose of the letter is to provide an explanation of why someone may need to be out more frequently or visit different homes should more stringent lockdown restrictions be introduced.  A template for this letter is available and if your organisation would like to provide such a letter to an informal unpaid carer please contact in order to obtain a copy of the template and guidance.

Flu vaccinations

The DHSC is urging social care workers to get their annual flu jab to protect themselves and others this winter.  Personal assistants and other social care workers employed through direct payments are also eligible for free vaccinations for the first time this year. 

Workers do not need an ID or voucher to be vaccinated.  Workers can visit a pharmacy, book an appointment with their GP and self-declare as a social care worker.  Click here for further information

All GP practices and community pharmacies in North Tyneside should have enough vaccine available. 

PPE supplies

For CQC registered providers

The national PPE portal is now fully operational and will be available until 31st March 2021.  The link here provides further information and describes how you can register (last updated 16 December 2020)

 If you have any queries regarding the PPE Portal, please direct them towards the dedicated Customer Service team at 0800 876 6802.

For non CQC registered providers

Non-CQC registered providers are not able to access the portal.  You can access free PPE until 31st  March 2021 by completing the form below setting out your monthly requirements and returning it to .  The Local Authority will arrange for monthly deliveries to be made to you.

If you have any questions please contact for further information.

Broadband deals for care homes

NHSX broadband deals for care homes

NHSX has been working with broadband suppliers to support care homes Wi-Fi connectivity. There are a range of internet deals specifically for care homes that have been made available. More information can be found here.

NHS covid app

The NHS Covid App is now live.  See the document below for further information.

Adult Social Care winter plan

The Government published its Adult Social Care Winter Plan in September 2020.  It covers four themes:

  • Preventing and controlling the spread of infection in care settings
  • Collaboration across health and care services
  • Supporting people who receive social care, the workforce, and carers
  • Supporting the system

You can find out more information about this here.  (last updated on 14 December 2020)

Related documents

Documents for Service Providers relating to Covid-19

You can find our previously published updates here 



Related documents