Coronavirus (COVID-19)

Roadmap out of restrictions

The government has announced a roadmap out of restrictions

Information is available on the government website

Coronavirus (COVID-19) vaccine

The coronavirus (COVID-19) vaccine is safe and effective. It gives you the best protection against coronavirus.

North Tyneside Council is pleased to be supporting the NHS in the rollout of the vaccination programme in North Tyneside.

The NHS is currently offering the COVID-19 vaccine to people most at risk from coronavirus.

In North Tyneside, the vaccine is being offered at North Tyneside General Hospital and three local community sites; Oxford Centre in Longbenton, Langdale Centre in Howdon and The Parks Sports Centre in North Shields.

Find out who the vaccine is being given to on the NHS website.

The council is working with the NHS to identify eligible health and social care staff, in line with JCVI guidance, and those entitled to a vaccine will be contacted about booking an appointment. If health and social care staff have a query, external providers’ staff should email North Tyneside Council staff should contact their line manager first.

Please do not contact your GP about the vaccine or turn up at any of the vaccine sites without an appointment; the NHS will be in touch when it is your turn to be vaccinated.

It’s also really important that while attending your vaccination appointment, and even when you’ve received the first dose of the vaccination, you continue to follow government restrictions and public health guidelines, including washing your hands, wearing a face covering and making space for other people.

For further information on the COVID-19 vaccine please visit the NHS website.

If you are looking for COVID-19 vaccination info in alternative formats you can find information here

New coronavirus variant

The Prime Minister announced on 19 December that there was a new variant of the virus.

Some frequently asked questions on the new variant can be found below.  

Related documents

Rapid testing for symptom-free people

All people in England without symptoms will now be able to access twice-weekly rapid tests for coronavirus.

One in three people with COVID-19 do not show symptoms and are unaware that they might be spreading the infection – this testing can help identify these individuals. Once identified, we are able to trace contacts and prevent transmission of infection to others. 

We’d encourage everyone in North Tyneside to get into the habit of twice-weekly testing as part of our everyday lives.  Testing will help us all to play our part and do what we can to keep each other safe and alongside the vaccine ensures we can continue to ease our way out of lockdown.

We want to make testing as easy as possible, and from April 12, everyone in the borough can access FREE tests via a variety of ways in North Tyneside, as below. Please remember to record your result, even if it's negative, either online here or by calling 119.

  • Community testing in person and community collect at the Riverside Centre, North Shields: You can take a test at the site by booking an appointment here. Alternatively, you can pick up a box of tests to use at home from the centre. The centre is open seven days a week – you can find the opening times in the ‘details’ section here.
  • Pharmacy collect: Free tests can be picked up from pharmacies across North Tyneside. Over the coming weeks, more and more pharmacies will be signing up. NHS England’s site finder allows you to search pharmacies near you that offer pharmacy collect, see here.
  • NHS Test & Trace sites: The Parks Leisure Centre, in North Shields, and Coronation Street, Wallsend, operate as testing sites for people with symptoms in the morning, but are currently providing an afternoon collect option, where you can pick up a box of rapid tests to use at home. You don’t need to book to collect rapid tests, just turn up between 2.30pm and 8pm.
  • Education: Staff in all schools and students in secondary schools and colleges are already being given tests to use at home twice a week, throughout term time and the holidays.
  • Postal kits - LFD Direct: For people who can’t access tests through the other routes, you can order a box of tests online or through 119, which will be delivered to your home. Order them here.
  • Workplace testing: Lots of employers across North Tyneside are offering testing, so if your employer offers workplace testing this is a great route for you to access rapid tests. 

The testing is to identify positive cases and it’s really important that those taking part continue to follow the government lockdown and public health advice, even if they test negative.

Please note, the rapid tests are for people without symptoms. Testing remains available for everyone in the borough with symptoms. If you have symptoms (a continuous cough, high temperate or loss/change to your sense of smell or taste), you should self-isolate and book a test at or by calling 119.


Advice for Parents - Lateral Flow Testing

Covid-19 Support Hub

Our dedicated support hub continues to be available for those in need of immediate help and support and who can’t call on family, friends, neighbours or carers.

Support will be tailored for individual needs, including welfare phone calls, help with accessing food shopping and medicine deliveries.

It's available for those who are self-isolating, either because they’ve been in close contact with someone with COVID-19 or have tested positive themselves.

Support also continues for those who are classed as clinically extremely vulnerable to the virus for the coming months, despite shielding coming to an end nationally on April 1.

The opening hours for the COVID-19 support hub are Monday to Friday, 8am to 5pm, and is available via TEL: 0345 2000 101 or emailing  

The council’s emergency contact numbers remain available as normal. You can find details on these here.

North Tyneside-based charity VODA is coordinating volunteers in North Tyneside, please visit for more information including if you would like to volunteer.

Self-isolation checklist

You could be asked to self-isolate at a moment's notice, make sure you’re prepared in advanced. Here’s a suggested checklist to help you to do so:


  • Medication: Do you know how to order any medication online or by phone, or can someone bring it to your home? Are you already registered with your local pharmacy for prescription delivery?


  • Food: Most online delivery slots book up days in advance - do you have a friend/neighbour lined up who would be able to bring a shop to your house?


  • Pets: do you have a dog that will need walking? Have you already asked a friend/neighbour if they would be able to take this on?


  • Homeschooling: Do you have everything you need at home to homeschool your children (if you have children/they are at school), or if not, do you know who to contact who could help?


  • Homeworking: Do you have everything you need to work from home if you are able to? If not, do you know who to contact at work who could help?


  • Caring: Do you care for someone such as a friend, neighbour, relative? Have you made alternative arrangements for them to be cared for? If you need support with this, please contact North Tyneside Carers’ Centre:  


  • Exercise: You must not leave your home for exercise either - can you exercise in your home or garden instead? Perhaps try some of the workouts from our Active North Tyneside team - you can find them on its Facebook page


  • A helping hand: For those needing to self-isolate and can’t call on family and friends, the council will provide support for the 10-day isolation period. Contact our COVID-19 Support Hub via the details above.

Walk-through testing sites

Two walk-through coronavirus testing facilities, on behalf of the Department of Health and Social Care, have opened. One is at the Parks Leisure Centre, Howdon Road, North Shields and the second is in the Coronation Street car park in Wallsend. Testing hours will be 8am-8pm, 7 days a week.

The facilities are temporary and form part of the Government’s nationwide drive to improve access to testing for communities. The sites have been chosen to ensure that the community has a local testing facility available which can be easily accessed.

Anyone with coronavirus symptoms, can book a time slot to get a free swab test that takes less than a minute at this site. If you have symptoms, you should book or order a test straight away at or by calling 119. There is currently a very high demand for tests, so if you can’t get through to the booking system at first, or the time or location you’re offered aren’t convenient, try again in a few hours.

Related documents

Resuming of care home visits

National guidance has been updated for visiting in care homes, which describes how they can provide safe visiting for friends and family of residents during this period of national restrictions.  We have written to all care homes in North Tyneside to outline how care homes can facilitate this, as well as how the council can support them to do so.

The national guidance includes criteria that a home must meet to facilitate COVID-secure visiting.

While the decision to provide COVID-secure visits is an individual decision for each care home to make, we would encourage homes to facilitate this as soon as they are able, ensuring that the criteria is met. In doing so, homes can continue to reduce the risk of transmission of the virus and protect residents and staff, while at the same time allowing residents to be reunited with their relatives once more.

Those wishing to visit a friend or family member in a care home should check with the provider that they’re open for visits.

Public Health advice

You can read the most up to date advice from Public Health England on their website.

You can also stay up to date with useful NHS info.

The government has set out its plan to return life to as near normal as possible by helping control the virus and staying alert. This means you must:

  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly

Do not leave home if you or anyone in your household has symptoms.

Our Public Health team has provided information on health and wellbeing during COVID-19, including support to stop smoking, protect mental health and keep active. You can access this advice here.

Parents of children from 0 - 19 years-old can get advice and guidance from our 0 - 19 Public Health Service

Read advice on what to do if your child is unwell or injured during the coronavirus pandemic.

North Tyneside Covid-19 Outbreak Control Plan

A plan that aims to prevent any future localised outbreaks of coronavirus in North Tyneside and also manage any new spikes of infections has been published.

You can find that plan here.

Test and trace support payment

From 28 September in England, there will be a new legal duty on all those who test positive for COVID-19 or are identified by NHS Test and Trace as a close contact, requiring them to self-isolate. Failure to comply will be an offence carrying a fine of at least £1,000 and up to £10,000 for multiple breaches.

There is a Test and Trace Support Payment of £500 available to support people when they have if they are financially impacted because they cannot work from home whilst they self-isolate.

Individuals who are required to self-isolate or parent/guardians looking after a child/young person told to self-isolate and who meet the eligibility criteria below will qualify.

This will be payable as a lump sum. Payments will be subject to income tax but not National Insurance contributions.

To be eligible for the Test and Trace Support Payment, an individual must:

  1. have been asked to stay at home and self-isolate by NHS Test and Trace directly via a phone call or email, or by the NHS Covid -19 app, either because they've tested positive for coronavirus or have recently been in close contact with someone who has tested positive; and have responded to messages received from NHS Test and Trace (by email, text, letter, or phone call) in which they provided their contact details; and where they have tested positive, the details of their close contacts; If the app has advised you to self-isolate because you’ve been in close contact with someone who has tested positive for coronavirus, you’ll need to request an NHS Test and Trace Account ID. Further information
  2. be employed or self-employed and
  3. be unable to work from home and will lose income as a result; and
  4. be currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker's Allowance, Income Support, Housing Benefit and/or Pension Credit.

For those people who meet the criteria in points 1 to 4 above but are not in receipt of the required benefits outlined in point 4, may qualify for a Discretionary payment if they can demonstrate they are suffering financial hardship.

When making you claim you must provide the following evidence.

  • A notification from NHS Test & Trace asking you to self-isolate (including your unique NHS Test and Trace Account ID. This is an 8-digit code also known as a CTAS number.
  • A bank statement,
  • Proof of employment, or if you are self-employed, self-employment assessment returns, trading income and proof that you cannot work from home and that you will not receive any employment or business income for the isolation period. If you are employed you should confirm with your employer that you will not receive wages during the period of time you are in self isolation before making a claim,
  • Proof of one of the qualifying benefits shown in point 4 above.

Please note: if you are furloughed and you receive the same wages from your employer during your self-isolation as you would when you are not in self-isolation, you cannot claim. If your only loss of wages is unguaranteed overtime during self-isolation, you cannot claim.

From 8 March 2021, parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment or a Discretionary Payment if they need to take time off work to care for a child or young person who is.

Applicants must meet all the criteria below:

  • they are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self isolation period.
  • they are employed or self-employed, and they cannot work from home while undertaking caring responsibilities and will lose income as a result.
  • they meet all the other means-tested eligibility criteria for a Test and Trace Support Payment or locally determined criteria for a discretionary payment.
  • their child or young person:
  1. is aged 15 or under (or 25 or under with an Education, Health and Care Plan (EHC)) and normally attends an education or childcare setting.
  2. has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19.

A Backdated claim can be made where

  • The child or young person must have been told to self-isolate on or after 8 March 2021.
  • Applications can be submitted up to 42days from the start date of isolation.

Test and Trace support payment application

Related documents

How council services are affected

We have plans in place to make sure our services for the most vulnerable can continue but some services will be affected.

Births deaths and marriages

The office at Preston cemetery is closed but the team can still be contacted by email and telephone.

Services at Tynemouth and Whitley Bay crematoria, as well as the three burial chapels at Preston, Holy Cross and Dudley, are limited to up to 10 mourners and it is advised that congregations space themselves out as much as possible. Face coverings are mandatory inside for those who can wear one.

The Book of Remembrance room at Whitley Bay is now accessible and is available online here. The Book of Remembrance room at Preston is open and is accessible online here.

Appointments can now be made at The Riverside Children’s centre for Birth Declarations on 0191 6438899.

Find out more about our registrar service.


Libraries are offering a Quick Picks service at most of our Libraries from Monday 12th April. (Dudley Library from the 19th)

It is not available from Longbenton and Cullercoats at the moment, but you can still order books to collect from either.

Visitors can browse library shelves for up to 20 minutes.

There will be hand sanitiser available at the door, a one-way system and masks are mandatory unless exempt.

Please be aware that there is a maximum capacity so you may have a short wait. 

Click here for details of opening times and contact telephone numbers.

Computers will be available, but in reduced numbers and for a limited amount of time. They must be pre-booked by telephone.

Please note printing is not currently available from any of our libraries

More details here.

We will continue to offer the existing Order and Collect service at all our libraries.

Car parking permits

Stay up to date with parking permit info.

Public toilets

Public toilets are open across the borough and are open from 10am to 4pm.

Please follow the guidance on posters inside and out.

Waste Recycling Centre

The Household Waste Recycling Centre, managed by Suez, at Wallsend Road, North Shields, is operating in a limited capacity, by appointment only, and with strict social distancing measures. Find out how to book here.


Allotments can be used, providing strict social distancing and health advice is observed. For full details click here.

Home to School Transport

The Local Authority has been working with schools to review transport arrangements to ensure children travel safely to school during the current pandemic. 

We understand that, due to the current situation, many parents will feel that the best option for their child is to drive them to school using their own vehicle. We would like to remind parents that should you wish to transport your child to school in your own vehicle, the Local Authority will reimburse you at a rate of 40p per mile and will pay for four journeys to school and back each day. 

For those parents who require transport to be provided by the Local Authority, it is our priority to ensure that children are safely transported and that drivers, passenger assistants, parents, and school staff are all protected. As a result, we have had to amend routes to reduce the number of children in each vehicle. While we cannot ensure that the driver and/or passenger assistant for your child's journey will be unchanged as the coronavirus situation continues, we will do our best to keep transport arrangements as regular as possible.

We have asked transport providers where possible to:

  • apply social distancing in vehicles by reducing the number of pupils per vehicle and increase the amount of space between passengers. 
  • restrict the number of passengers travelling in a saloon car to no more than 3 (the driver, the passenger assistant and the pupil). 
  • travel without a passenger assistant when transporting older children, if this is safe to do so and only if the Headteacher of the school agrees this. (Larger vehicles will also have a reduced number of passengers and providers will eliminate face-to-face seating).
  • make every effort to use a fixed pairing system, ideally with a driver and passenger assistant from the same household, but this will not always be possible.
  • ensure vehicles are well-ventilated to increase the flow of air, for example, by opening a window when it is safe to do so
  • ensure all drivers and passenger assistants follow hygiene rules and promote the cleaning of surfaces, handles and seats in the vehicle with anti-bacterial products on a regular basis
  • If you would like to arrange to apply for a mileage allowance to transport your own child, please contact or telephone 0191 6438726.


Repairs are able to take place, with all repairs done in a socially distanced manner.

As always, if you would like to report a repair or have any questions please contact us on 0345 2000 102 or

Read about the help that is available for people struggling to pay their rent. 

Tyne and Wear Homes

All business is being conducted via email. The team will not be sending out medical assessment forms, landlord references, or letters during this time. Applications will still be processed in line with the 15 working day target.

Sport and leisure services and activities

Please see here for the latest information. 

North Tyneside Living Retirement Accommodation

Read full advice and guidance for residents and visitors to our North Tyneside Living schemes


The borough's playsites and skateparks are opened, with exception of the water park in Whitley Bay.

In line with national guidance, new signage will be displayed at each location. The signs will remind visitors to follow good hygiene practices and not to exceed the individual play site’s maximum capacity.

A takeaway service is being provided from cafes at the Rising Sun Countryside Park, Northumberland Park and Wallsend Parks. 

Some public toilets in parks remain closed. The following park toilets are now open: Tynemouth Park, Churchill Playing Fields, Wallsend Park, Rising Sun Country Park. 

The environmental education programme and use of conferencing rooms is suspended. 


The Mouth of the Tyne Festival has been rescheduled

The North Tyneside 10k Road Race has been rescheduled

Tynemouth Food Festival has been postponed and new dates will be announced soon

Other cancelled events include Cullercoats Harbour Day, Whitley Bay Carnival, Goldwings Light Parade, VE Day celebrations, Fake Festival, Shiremoor Treat, Great North Wheelchair Line Up, Whitley Lodge Fair, North Shields RNLI Day.

A full list of cancelled or rescheduled events can be found at


We are working to deliver planning services during the outbreak, however our planning reception service has been temporarily suspended. Find out how to contact the team here.


Stay up to date with Taxi Licensing service.

For any other licensing queries, please be aware that, as with the Taxi Licensing service, our office is not open to visits by the public. To get in touch, please email:  Applications should be made online through or by post: Licensing, Block C, The Killingworth Site, Harvey Combe, Killingworth, NE12 6UB.

Bin collections

Household waste, recycling and garden waste are being collected as normal. Find your collection dates on our handy online look up tool.

If you have symptoms of coronavirus (Covid-19) please make sure you double bag your household waste. Tie these bags up and keep them in the room you are self-isolating in, in a covered area so you aren't coughing over them, for 72 hours before popping them in your household waste bin.

Even if you do not have symptoms please help protect our collection staff and make sure your bin lid is fully closed for collection to prevent contamination.

Council tax support and hardship fund

The Council operates a Council Tax Support scheme to help those on low income pay their Council Tax. The Government is providing additional funding for those working age residents receiving Council Tax Support to further reduce the Council Tax they have to pay.

Over nine thousand working age households living in North Tyneside who are in receipt of Council Tax Support will benefit from a reduction of up to £150.00 on their Council Tax bill.

58% of these will not have to pay any Council Tax for the financial year 2020/21, removing the worry of how to meet their Council Tax during these difficult times.

This additional support will automatically be granted and claimants do not need to make a claim. New Council Tax bills will be issued as soon as possible with the additional support applied.

Any Council Tax that is paid in April for those who do not need to pay anything will receive a refund.

If you currently do not claim Council Tax Support and you are on a low income, you should check whether you are entitled to claim by using the online calculator and submitting a claim.

A range of support is available here for people who may be struggling financially due to the coronavirus. 

Support for residents

Employment and financial support

Find out about work and financial support from the government.

Employment and skills

Find out more about how our Employment and skills team can help you.

Temporary pavement licences

A temporary pavement licence enables the placement of temporary furniture, such as tables and chairs, outside cafes bars, and restaurants. For more information and how to apply, click here


Related documents

Domestic abuse support

We know that this is a difficult and worrying time for everyone – but particularly so for adults and children living with domestic abuse.

We want you to know that we are continuing to offer support to domestic abuse victims, where possible this will be over the phone or online. 

Find out more about domestic abuse support.

Support for local businesses

Click here for a letter to businesses from our Director of Public Health and an 'action card' for workplaces on outbreak management.

The Government has announced a number of measures to support businesses and their employees during the coronavirus (Covid-19) pandemic, to support the economic recovery.

There is a dedicated page with all of the latest guidance, FAQs and information for businesses announced by the UK Government on the North Tyneside Business Forum website.

Further information on the support for businesses can be found on the website.

Guidance for employees, employers and businesses can be found on the website

A number of short videos to help businesses reopen from 12 April 2021 have been created and can be viewed here.

Practical Business Advice & Support

The Business Helpline is available from 9am to 5pm, Monday to Friday, on (0191) 516 6699. Messages will be taken out of hours and a return call made the next morning.

The Business Helpline staffed by an experienced business adviser at the Business Factory North Tyneside.

You can also email

For practical business support, please refer to the North Tyneside Business Forum’s dedicated page and register to join North Tyneside Business Forum for free or follow them on social media. Information will be going out first through these channels to businesses across the borough.

For access to Business Start up & Growth support plus access to specialist consultants visit The Business Factory.

The Business Recovery Programme is also providing Quick-access, free and practical hands-on support for North Tyneside businesses to aid their recovery from the COVID-19 pandemic more information can be found on the Business Support page.

National Trading Standards’ Business Against Scheme provides advice on how not fall victim to fraud.

Budget statement 2021

On March 3, 2021, the Chancellor outlined the latest financial support available from the Government in response to the COVID-19 pandemic.

Read more about this from the North Tyneside Business Forum here.

We are awaiting further Government guidance regarding the new Restart Grants and will provide further information here when we can.

Small Business Grant Fund and Retail, Hospitality and Leisure Grant Fund

In line with Central Government guidance these grant schemes are now closed.


Local Authority Discretionary Grants Fund

Funding for the Local Authority Discretionary Grant Fund has been fully allocated and the scheme is now closed.

Local and National Restrictions Support Grants

North Tyneside Council are currently delivering National Lockdown grants, on behalf of Government for the period 16 Feb – 31 Mar 2021 (extension of National Lockdown 3 payments).

These grants are to support businesses with fixed commercial property costs which have been legally forced to close during the various periods below, and those in the hospitality, leisure and accommodation sectors (or supplying businesses in these sectors) that were severely impacted by local restrictions and/or national lockdowns.

Applications for the Local Restrictions Support Grant payment from 15 February to 31 March will remain open until 31 May 2021.

Further information and an online application form can be found here  

Taxis - Additional Restrictions Support Grant

We will have already contacted you to tell you that you are eligible to apply for this grant. To be eligible you must hold a hackney carriage or private hire driver licence issued by North Tyneside Council that was valid on 2 March 2021.

More info and the application form

Restart Grants

In the March budget, the Government announced the provision of further funding to support businesses through Restart Grants.

We are in the process of contacting eligible businesses using the information held for the Local Restrictions Support Grants to confirm trading status, and additional information we may require.

More information can be found here 

Additional Restrictions Grant

The North Tyneside Additional Restrictions Grant is aimed at supporting businesses with fixed costs that are severely impacted by the pandemic; and are not eligible for the existing Local Restrictions Support Grants, Additional Restrictions Grant non-ratepayers and supply chain or Additional Restrictions Grant for Taxi Drivers.

This scheme closed for applications on Friday 7 May 2021.

Reopening High Streets Safely

During Autumn 2020 the Council was successful with a bid for money from the European Regional Development Fund (ERDF) 2014-2020.

This money enabled the Council to tender and appoint experienced research consultants of People & Places Partnership and the footfall monitoring technology of Proximity Futures, to assist in the creation, development and production of an action plan to support the reopening and long-term sustainability of local high street businesses following the lockdown.

This will include the collection of baseline data which will be used to support and underpin any recommendations produced and provide a means of tracking the success of any proposed interventions.

A key focus of the action plan, in line with the requirements of the Reopening High Streets Safely Funding, should be on supporting Small & Medium-sized Enterprises (SMEs), that operate alongside public spaces and 'have customers', to reopen, welcome back customers safely, and continue to trade in the longer term.

As part of the data collection exercise, we have also installed footfall counters in our three town centres. This will help monitor the health and vibrancy of the retail centres. We will also be working with local Chambers of Trade and community groups to survey business and customer views about priorities of the short-term reopening and long-term revitalisation of the town and local centres.

Find out more about the project here.

Business can also access the 'How to keep your business COVID safe' document below.

Related documents

Private landlords and renters

Information for renters and landlords can be found here.

Information for the self employed

Find info about income support for the self employed on the website

There's also FAQs about the scheme

Info for Adult Social Care customers and providers


For up to date info about travel take a look at the Nexus website

Contact us

If you need to get in touch by phone you can call (0345) 200 0101.

Personal Protective Equipment (PPE)

Personal Protective Equipment (PPE) - Urgent Needs

An increase in demand for both PPE and non-PPE products has put the supply chain under significant pressure. 

It is important that usage of PPE equipment across all sectors is in line with the following guidance: Gov.UK national guidance. 

New PPE Portal

The Department for Health and Social Care (DHSC) has put in place a PPE Portal allowing Healthcare providers to order from a central inventory. The PPE portal can be used by social care and primary care providers to order and receive critical coronavirus (COVID-19) personal protective equipment (PPE). The Portal can be accessed below:

Who Can Use the PPE Portal

You can only log in and place an order if you have received an email invitation to register. The PPE portal can be used by:

  • GPs
  • residential social care providers
  • domiciliary social care providers
  • pharmacies
  • dentists
  • orthodontists
  • optometrists
  • children’s care homes and secure homes
  • children’s residential special schools

If you’re a provider in one of these categories, your invitation to register will be sent to your email account registered with Care Quality Commission (CQC), NHS Business Services Authority (BSA), NHS England or the Medicines and Healthcare products Regulatory Agency (MHRA).

When to Use the PPE Portal 

The PPE portal is an emergency top-up system.

You should continue using your business-as-usual and wholesaler routes to access PPE. You should only use the PPE portal for additional PPE if needed and quantities available to order are set out on the website.

National Supply Disruption Response (NSDR)

The National Supply Disruption Response 24/7 helpline 0800 915 9964 is still available if you are not able to get PPE from your usual sources. This is a freephone number in the UK. They may be able to supply emergency and small kits, for example 100-200 units of each type of PPE.

You will need to supply the following information during your call:

  • name, email and telephone number of the requestor
  • name, email and telephone number of a contact for the next 24 hours (for example out of hours cover if the original requestor will be unavailable)
  • delivery address, including postcode; and named contact for receiving deliveries
  • confirmation that your organisation can receive the delivery outside of normal business hours 
  • number of COVID-19 patients being treated (confirmed and suspected) 
  • number of beds in your organisation (if appropriate) 
  • details of your current stock situation
  • how long your current PPE stock provides cover for (for example less then 24 hours; one to two days, or more than two days) 
  • which products you are requesting and in what quantity

The NSDR is focused on fulfilling emergency orders, for example orders required in less than 72 hours. They do not have access to the full lines of stock but they are able to mobilise small priority orders quickly. 


Related documents

Support and resources to help children, young people, carers and their families

We recognise that children and young people with Special Educational Needs and Disability (SEND) and their parents/ carers are facing numerous challenges as a result of Coronavirus (Covid-19). This document is intended to explain what support is available on a local level to children, young people, carers and families and to offer resources to support children, young people and their families during this time.

Related documents

Information in other formats and languages

You can find the most up to date Government advice at – this information is published in html format suitable for use with screen readers.

Information on Coronavirus in additional formats and languages

The Government has published:

Easy Read guides on:



Guidance in other languages including: Arabic, Bengali, Cantonese, Mandarin, French, Gujarati, Polish, Portuguese, Punjabi and Urdu:


Additional information in other languages is also available from:


However the Covid-19 information provided by is the most up to date.


Information in some languages only


For guidance and information in British Sign Language (BSL):


For Blind people and people with sight loss:


The Royal National Institute for the Blind (RNIB) is publishing Covid-19 news and guides

Large print publications: