Coronavirus (COVID-19)

Latest government guidance

Information is available on the government website

Covid-19 Support Hub

Our dedicated support hub continues to be available for those with coronavirus in need of immediate help and support and who can’t call on family, friends, neighbours or carers.

Support will be tailored for individual needs, including welfare phone calls, help with accessing food shopping and medicine deliveries.

The opening hours for the COVID-19 support hub are Monday to Friday, 8am to 5pm, and is available via TEL: 0345 2000 101 or emailing

The council’s emergency contact numbers remain available as normal. You can find details on these here.

North Tyneside-based charity VODA is coordinating volunteers in North Tyneside, please visit for more information including if you would like to volunteer.

For information about living well, local activities and the support and services that are available to residents in North Tyenside, visit

Testing and Vaccination


Along with our partners, the council continues to monitor the data and local situation very closely and will take appropriate measures if and as required.

People with symptoms should stay at home and self-isolate immediately and book a test the usual way - online or by calling 119. The existing test sites at The Parks Leisure Centre in North Shields and the Coronation Street car park in Wallsend should continue to only be used by those with symptoms. 

All people in England without symptoms are also able to access to rapid tests for coronavirus and are encouraged to test twice-weekly as part of their everyday lives. More information can be found below.


Latest information on vaccinations in North Tyneside

Rapid testing for symptom-free people

All people in England without symptoms will now be able to access twice-weekly rapid tests for coronavirus.

One in three people with COVID-19 do not show symptoms and are unaware that they might be spreading the infection – this testing can help identify these individuals. Once identified, we are able to trace contacts and prevent transmission of infection to others. 

We’d encourage everyone in North Tyneside to get into the habit of twice-weekly testing as part of our everyday lives.  Testing will help us all to play our part and do what we can to keep each other safe and alongside the vaccine ensures we can continue to ease our way out of lockdown.

We want to make testing as easy as possible - everyone in the borough can access FREE tests via a variety of ways in North Tyneside, as below. Please remember to record your result, even if it's negative, either online here or by calling 119.

  • Pharmacy collect: Free tests can be picked up from pharmacies across North Tyneside. Over the coming weeks, more and more pharmacies will be signing up. NHS England’s site finder allows you to search pharmacies near you that offer pharmacy collect, see here.
  • Education: Staff in all schools and students in secondary schools and colleges are already being given tests to use at home twice a week, throughout term time and the holidays.
  • Postal kits - LFD Direct: For people who can’t access tests through the other routes, you can order a box of tests online or through 119, which will be delivered to your home. Order them here.
  • Workplace testing: Lots of employers across North Tyneside are offering testing, so if your employer offers workplace testing this is a great route for you to access rapid tests. 

The testing is to identify positive cases and it’s really important that those taking part continue to follow the government guidance and public health advice, even if they test negative.

Please note, the rapid tests are for people without symptoms. Testing remains available for everyone in the borough with symptoms. If you have symptoms (a continuous cough, high temperate or loss/change to your sense of smell or taste), you should self-isolate and book a test at or by calling 119.


Advice for Parents - Lateral Flow Testing

Walk-through testing sites

Two walk-through coronavirus testing facilities, on behalf of the Department of Health and Social Care, have opened. One is at the Parks Leisure Centre, Howdon Road, North Shields and the second is in the Coronation Street car park in Wallsend. Testing hours will be 8am-8pm, 7 days a week.

The facilities are temporary and form part of the Government’s nationwide drive to improve access to testing for communities. The sites have been chosen to ensure that the community has a local testing facility available which can be easily accessed.

Anyone with coronavirus symptoms, can book a time slot to get a free swab test that takes less than a minute at this site. If you have symptoms, you should book or order a test straight away at or by calling 119. There is currently a very high demand for tests, so if you can’t get through to the booking system at first, or the time or location you’re offered aren’t convenient, try again in a few hours.

Related documents

Self-isolation checklist

You could be asked to self-isolate at a moment's notice, make sure you’re prepared in advanced. Here’s a suggested checklist to help you to do so:


  • Medication: Do you know how to order any medication online or by phone, or can someone bring it to your home? Are you already registered with your local pharmacy for prescription delivery?


  • Food: Most online delivery slots book up days in advance - do you have a friend/neighbour lined up who would be able to bring a shop to your house?


  • Pets: do you have a dog that will need walking? Have you already asked a friend/neighbour if they would be able to take this on?


  • Homeschooling: Do you have everything you need at home to homeschool your children (if you have children/they are at school), or if not, do you know who to contact who could help?


  • Homeworking: Do you have everything you need to work from home if you are able to? If not, do you know who to contact at work who could help?


  • Caring: Do you care for someone such as a friend, neighbour, relative? Have you made alternative arrangements for them to be cared for? If you need support with this, please contact North Tyneside Carers’ Centre:  


  • Exercise: You must not leave your home for exercise either - can you exercise in your home or garden instead? Perhaps try some of the workouts from our Active North Tyneside team - you can find them on its Facebook page


  • A helping hand: For those needing to self-isolate and can’t call on family and friends, the council will provide support for the 10-day isolation period. Contact our COVID-19 Support Hub via the details above.

Related documents

Resuming of care home visits

National guidance has been updated for visiting in care homes, which describes how they can provide safe visiting for friends and family of residents during this period of national restrictions.  We have written to all care homes in North Tyneside to outline how care homes can facilitate this, as well as how the council can support them to do so.

The national guidance includes criteria that a home must meet to facilitate COVID-secure visiting.

While the decision to provide COVID-secure visits is an individual decision for each care home to make, we would encourage homes to facilitate this as soon as they are able, ensuring that the criteria is met. In doing so, homes can continue to reduce the risk of transmission of the virus and protect residents and staff, while at the same time allowing residents to be reunited with their relatives once more.

Those wishing to visit a friend or family member in a care home should check with the provider that they’re open for visits.

Public Health advice

You can read the most up to date advice from Public Health England on their website.

You can also stay up to date with useful NHS info.

Do not leave home if you or anyone in your household has symptoms.

Our Public Health team has provided information on health and wellbeing during COVID-19, including support to stop smoking, protect mental health and keep active. You can access this advice here.

Parents of children from 0 - 19 years-old can get advice and guidance from our 0 - 19 Public Health Service

Read advice on what to do if your child is unwell or injured during the coronavirus pandemic.

North Tyneside Covid-19 Outbreak Control Plan

A plan that aims to prevent any future localised outbreaks of coronavirus in North Tyneside and also manage any new spikes of infections has been published.

You can find that plan here.

Test and trace support payment

You may be entitled to a £500 Test and Trace Support Payment to support you whilst you self isolate or look after a child or young person whilst they self isolate.

The rules have changed from the 16th August 2021.

Please Click Test and Trace Support Payment Application below for the full criteria on the scheme and the application form.

You must ensure that you read all the criteria before completing the application form.

Test and Trace support payment application

How council services are affected

We have plans in place to make sure our services for the most vulnerable can continue but some services will be affected.

Births deaths and marriages

The office at Preston Cemetery is open but you will need to knock on the door and a member of the team will come and assist you.  But if you prefer you can still contact the team by phone or email.

With effect from 19 July 2021, we will be lifting the restrictions on funeral attendee numbers and removing the requirement to socially distance or sit in family bubbles.

To aid ventilation, when possible, the Chapel doors will remain open.

Congregations are encouraged  to wear a face covering when in the chapel and hand sanitizing stations will remain available until further notice.

Find out more about our registrar service.

Car parking permits

Stay up to date with parking permit info.

Public toilets

Public toilets are open across the borough and are open from 10am to 4pm.

Please follow the guidance on posters inside and out.

Waste Recycling Centre

The Household Waste Recycling Centre, managed by Suez, at Wallsend Road, North Shields, is operating in a limited capacity, by appointment only, and with strict social distancing measures. Find out how to book here.


Allotments can be used, providing strict social distancing and health advice is observed. For full details click here.

Home to School Transport

The Local Authority has been working with schools to review transport arrangements to ensure children travel safely to school during the current pandemic. 

We understand that, due to the current situation, many parents will feel that the best option for their child is to drive them to school using their own vehicle. We would like to remind parents that should you wish to transport your child to school in your own vehicle, the Local Authority will reimburse you at a rate of 40p per mile and will pay for four journeys to school and back each day. 

For those parents who require transport to be provided by the Local Authority, it is our priority to ensure that children are safely transported and that drivers, passenger assistants, parents, and school staff are all protected. As a result, we have had to amend routes to reduce the number of children in each vehicle. While we cannot ensure that the driver and/or passenger assistant for your child's journey will be unchanged as the coronavirus situation continues, we will do our best to keep transport arrangements as regular as possible.

We have asked transport providers where possible to:

  • apply social distancing in vehicles by reducing the number of pupils per vehicle and increase the amount of space between passengers. 
  • restrict the number of passengers travelling in a saloon car to no more than 3 (the driver, the passenger assistant and the pupil). 
  • travel without a passenger assistant when transporting older children, if this is safe to do so and only if the Headteacher of the school agrees this. (Larger vehicles will also have a reduced number of passengers and providers will eliminate face-to-face seating).
  • make every effort to use a fixed pairing system, ideally with a driver and passenger assistant from the same household, but this will not always be possible.
  • ensure vehicles are well-ventilated to increase the flow of air, for example, by opening a window when it is safe to do so
  • ensure all drivers and passenger assistants follow hygiene rules and promote the cleaning of surfaces, handles and seats in the vehicle with anti-bacterial products on a regular basis
  • If you would like to arrange to apply for a mileage allowance to transport your own child, please contact or telephone 0191 6438726.

Sport and leisure services and activities

Please see here for the latest information. 

North Tyneside Living Retirement Accommodation

Read full advice and guidance for residents and visitors to our North Tyneside Living schemes


The borough's parks, playsites and skateparks are open.


A full list of cancelled or rescheduled events can be found at


Stay up to date with Taxi Licensing service.

For any other licensing queries, please be aware that, as with the Taxi Licensing service, our office is not open to visits by the public. To get in touch, please email:  Applications should be made online through or by post: Licensing, Block C, The Killingworth Site, Harvey Combe, Killingworth, NE12 6UB.

Bin collections

Household waste, recycling and garden waste are being collected as normal. Find your collection dates on our handy online look up tool.

If you have symptoms of coronavirus (Covid-19) please make sure you double bag your household waste. Tie these bags up and keep them in the room you are self-isolating in, in a covered area so you aren't coughing over them, for 72 hours before popping them in your household waste bin.

Even if you do not have symptoms please help protect our collection staff and make sure your bin lid is fully closed for collection to prevent contamination.

Council tax support and hardship fund

The Council operates a Council Tax Support scheme to help those on low income pay their Council Tax. The Government is providing additional funding for those working age residents receiving Council Tax Support to further reduce the Council Tax they have to pay.

Over nine thousand working age households living in North Tyneside who are in receipt of Council Tax Support will benefit from a reduction of up to £150.00 on their Council Tax bill.

58% of these will not have to pay any Council Tax for the financial year 2020/21, removing the worry of how to meet their Council Tax during these difficult times.

This additional support will automatically be granted and claimants do not need to make a claim. New Council Tax bills will be issued as soon as possible with the additional support applied.

Any Council Tax that is paid in April for those who do not need to pay anything will receive a refund.

If you currently do not claim Council Tax Support and you are on a low income, you should check whether you are entitled to claim by using the online calculator and submitting a claim.

A range of support is available here for people who may be struggling financially due to the coronavirus. 

Support for residents

Employment and financial support

Find out about work and financial support from the government.

Employment and skills

Find out more about how our Employment and skills team can help you.

Reopening High Streets Safely

During Autumn 2020 the Council was successful with a bid for money from the European Regional Development Fund (ERDF) 2014-2020.

This money enabled the Council to tender and appoint experienced research consultants of People & Places Partnership and the footfall monitoring technology of Proximity Futures, to assist in the creation, development and production of an action plan to support the reopening and long-term sustainability of local high street businesses following the lockdown.

This will include the collection of baseline data which will be used to support and underpin any recommendations produced and provide a means of tracking the success of any proposed interventions.

A key focus of the action plan, in line with the requirements of the Reopening High Streets Safely Funding, should be on supporting Small & Medium-sized Enterprises (SMEs), that operate alongside public spaces and 'have customers', to reopen, welcome back customers safely, and continue to trade in the longer term.

As part of the data collection exercise, we have also installed footfall counters in our three town centres. This will help monitor the health and vibrancy of the retail centres. We will also be working with local Chambers of Trade and community groups to survey business and customer views about priorities of the short-term reopening and long-term revitalisation of the town and local centres.

Find out more about the project here.

Business can also access the 'How to keep your business COVID safe' document below.

Temporary pavement licences

A temporary pavement licence enables the placement of temporary furniture, such as tables and chairs, outside cafes bars, and restaurants. For more information and how to apply, click here


Related documents

Domestic abuse support

We know that this is a difficult and worrying time for everyone – but particularly so for adults and children living with domestic abuse.

We want you to know that we are continuing to offer support to domestic abuse victims, where possible this will be over the phone or online. 

Find out more about domestic abuse support.

Support for local businesses

The Government has announced a number of measures to support businesses and their employees during the coronavirus (Covid-19) pandemic.

With the support of North Tyneside Business Forum we have put together have put together some guidance, FAQs & links to the Government website in an easy to access format

Further information on the support for businesses can be found on the website

Practical Business Advice & Support

For general enquiries regarding Covid-19 business support, please contact our dedicated Business Support Helpline (0191) 516 6699.

The Business Helpline is available from 9am to 5pm, Monday to Friday, on Messages will be taken out of hours and a return call made the next morning.

The Business Helpline staffed by an experienced business adviser at the Business Factory North Tyneside.

You can also email

The Business Recovery Programme is also providing Quick-access, free and practical hands-on support for North Tyneside businesses to aid their recovery from the COVID-19 pandemic more information can be found on the Business Support page.

Financial support for businesses

As of 1 July 2021, all national Government grant schemes are now closed. This includes Small Business Grant Fund and Retail, Hospitality and Leisure Grant Fund, Local Authority Discretionary Grants Fund, Local Restrictions Support Grants and Restart Grants.

The North Tyneside Additional Restrictions Grant closed on Friday 7th May.

Outbreak Support Fund

This grant is aimed at businesses affected by staffing shortages due to an outbreak of Covid-19. Eligible businesses must have premises that are normally open to the public and a minimum of 3 staff.

Detailed criteria and online application form

Taxis - Additional Restrictions Support Grant

Unfortunately, all of our business grant schemes are now closed as they have been fully allocated or are beyond the closure dates set by Government. Although we hope to, at this stage we have not yet received any ARG top-up funding from the Government. If further funding is received, this will be 100% allocated to delivering support to businesses in North Tyneside prior to March 2022.

We will continue to work within the parameters of the fund, the changing landscape and the wider business community to understand where it is best placed. We cannot comment on other local authorities grant schemes.




Info for Adult Social Care customers and providers


For up to date info about travel take a look at the Nexus website

Contact us

You can contact us in a number of different ways.

Personal Protective Equipment (PPE)

Personal Protective Equipment (PPE) - Urgent Needs

An increase in demand for both PPE and non-PPE products has put the supply chain under significant pressure. 

It is important that usage of PPE equipment across all sectors is in line with the following guidance: Gov.UK national guidance. 

New PPE Portal

The Department for Health and Social Care (DHSC) has put in place a PPE Portal allowing Healthcare providers to order from a central inventory. The PPE portal can be used by social care and primary care providers to order and receive critical coronavirus (COVID-19) personal protective equipment (PPE). The Portal can be accessed below:

Who Can Use the PPE Portal

You can only log in and place an order if you have received an email invitation to register. The PPE portal can be used by:

  • GPs
  • residential social care providers
  • domiciliary social care providers
  • pharmacies
  • dentists
  • orthodontists
  • optometrists
  • children’s care homes and secure homes
  • children’s residential special schools

If you’re a provider in one of these categories, your invitation to register will be sent to your email account registered with Care Quality Commission (CQC), NHS Business Services Authority (BSA), NHS England or the Medicines and Healthcare products Regulatory Agency (MHRA).

When to Use the PPE Portal 

The PPE portal is an emergency top-up system.

You should continue using your business-as-usual and wholesaler routes to access PPE. You should only use the PPE portal for additional PPE if needed and quantities available to order are set out on the website.

National Supply Disruption Response (NSDR)

The National Supply Disruption Response 24/7 helpline 0800 915 9964 is still available if you are not able to get PPE from your usual sources. This is a freephone number in the UK. They may be able to supply emergency and small kits, for example 100-200 units of each type of PPE.

You will need to supply the following information during your call:

  • name, email and telephone number of the requestor
  • name, email and telephone number of a contact for the next 24 hours (for example out of hours cover if the original requestor will be unavailable)
  • delivery address, including postcode; and named contact for receiving deliveries
  • confirmation that your organisation can receive the delivery outside of normal business hours 
  • number of COVID-19 patients being treated (confirmed and suspected) 
  • number of beds in your organisation (if appropriate) 
  • details of your current stock situation
  • how long your current PPE stock provides cover for (for example less then 24 hours; one to two days, or more than two days) 
  • which products you are requesting and in what quantity

The NSDR is focused on fulfilling emergency orders, for example orders required in less than 72 hours. They do not have access to the full lines of stock but they are able to mobilise small priority orders quickly. 


Related documents

Support and resources to help children, young people, carers and their families

We recognise that children and young people with Special Educational Needs and Disability (SEND) and their parents/ carers are facing numerous challenges as a result of Coronavirus (Covid-19). This document is intended to explain what support is available on a local level to children, young people, carers and families and to offer resources to support children, young people and their families during this time.

Related documents

Information in other formats and languages

You can find the most up to date Government advice at – this information is published in html format suitable for use with screen readers.

Information on Coronavirus in additional formats and languages

The Government has published:

Easy Read guides on:


Guidance in other languages including: Arabic, Bengali, Cantonese, Mandarin, French, Gujarati, Polish, Portuguese, Punjabi and Urdu:


The government has also published COVID-19: migrant health guide


Additional information in other languages is also available from:


However the Covid-19 information provided by is the most up to date.


For guidance and information in British Sign Language (BSL):


For Blind people and people with sight loss:


The Royal National Institute for the Blind (RNIB) is publishing Covid-19 news and guides .


The RNIB has also published Covid test kit instructions and Covid Test Kit instructions in digital braille


Large print publications: