Apply for a Test and Trace Support Payment

Please make sure you have read and understood all information relevant to you before you proceed with your application.

'MAIN' TEST AND TRACE SUPPORT PAYMENTS

The ‘main’ Test and Trace Support Payment is for people who live in England and:

  • have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have tested positive for COVID-19;

or

have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have been identified as a close contact of someone who has tested positive, and are not exempt from self-isolation;

and

have responded to message from NHS Test and Trace and have provided any legally required information, such as details of their close contacts;

  • are employed or self-employed;
  • are unable to work from home and will lose income as a result of self-isolating; and
  • are currently receiving, or are the partner in the same household as someone who is receiving, at least one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit

Parent or guardian of a young person who is required to self-isolate may be eligible for a ‘main’ payment if they live in England and meet the following criteria (even if they are exempt from self-isolation):

  • they are the parent or guardian of a young person in the same household who is self-isolating and need to take time off work to care for them;
  • they are unable to work from home and will lose income;
  • the young person is:
    • aged 15 or under and has been told to stay at home and self-isolate by NHS Test and Trace because they have tested positive for COVID-19; or
    • aged 25 or under with an Education, Health and Care (EHC) Plan and been told to stay at home and self- isolate by NHS Test and Trace because they have tested positive for COVID-19; or
    • aged 25 and under, is not exempt from self-isolation from 16 August, has an EHC Plan and has been notified as a close contact of someone with COVID-19 (by NHS Test and Trace or the NHS COVID-19 app); or
    • self-isolating because there was an outbreak at their education or childcare setting, and they have been sent home by their local public health team.
  • the young person normally attends an education or care setting; and
  • the parent or guardian meets all the other criteria for a ‘main’ payment.

You must provide your own CTAS number as well as the CTAS number for your child or young person – (you must add your details to your child’s CTAS account to generate your CTAS number.)

 

DISCRETIONARY TEST AND TRACE SUPPORT PAYMENTS

Discretionary Test and Trace Support Payments are for people who live in England and:

  • have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have tested positive for COVID-19;

or

have been told to self-isolate by NHS Test and Trace or the NHS COVID-19 app because they have been identified as a close contact of someone who has tested positive, and are not exempt from self-isolation;

and

  • have responded to a message from NHS Test and Trace and have provided any legally required information, such as details of their close contacts;
  • are employed or self-employed;
  • are unable to work from home and will lose income as a result of self-isolating;
  • are not currently receiving, and are not the partner in the same household as someone who is receiving, at least one of:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit

and

  • are on a low-income and will suffer hardship whilst self isolating.

When you claim for a Discretionary Test and Trace payment you will be contacted to understand what your hardship is to consider your application.

A parent or guardian of a young person who is required to self-isolate may be eligible for a discretionary payment if they live in England and meet the following criteria (even if they are exempt from self-isolation):

  • they are the parent or guardian of a young person in the same household who is self-isolating and need to take time off work to care for them;
  • they are unable to work from home and will lose income;
  • the young person is:
    • aged 15 or under and has been told to stay at home and self-isolate by NHS Test and Trace because they have tested positive for COVID-19; or
    • aged 25 or under with an Education, Health and Care (EHC) Plan and been told to stay at home and self- isolate by NHS Test and Trace because they have tested positive for COVID-19; or
    • aged 25 and under, is not exempt from self-isolation from 16 August, has an EHC Plan and has been notified as a close contact of someone with COVID-19 (by NHS Test and Trace or the NHS COVID-19 app); or
    • self-isolating because there was an outbreak at their education or childcare setting, and they have been sent home by their local public health team.
  • the young person normally attends an education or care setting; and
  • the parent or guardian meets all the other criteria for a ‘main’ payment.

You must provide your own CTAS number as well as the CTAS number for your child or young person – (you must add your details to your child’s CTAS account to generate your CTAS number.)

When you claim for a Discretionary Test and Trace payment you will be contacted to understand what your hardship is to consider your application.

 

Backdated claims

Applications must be received no later than 42 days after the first day of your period of self-isolation.

Tax

Test and Trace Support payments are subject to income tax but not National Insurance Contributions.

Before you start to complete the application

You will need to have the eight-digit ‘CTAS number’ (and your child’s number if making a parent/guardian claim) from the notification from NHS Test and Trace.

 

You will also need to provide the following evidence:

  • a recent bank statement 
  • proof of employment and evidence from your employer that you will lose money whilst off work either self isolating or looking after a child whilst they have to self isolate (evidence form your employer could be a letter, email confirming loss of wages or a payslip showing the loss of income during isolation) or
  • if you are self-employed, evidence of self-assessment returns, trading income and proof that their business delivers services which cannot be undertaken without social contact;

Claims from parents or guardians

We will check the following details with your child’s/ young person’s education or care setting to verify the following:

  • the child or young person’s name, age and main address.
  • that the child or young person didn’t continue to attend the education or care setting when they should have been self-isolating.

Apply