Apply for a Test and Trace Support Payment

You may be entitled to financial support:

  • If you have been contacted by NHS Test and Trace and have been told to self-isolate, or
  • You are staying at home to care for a child or young person who
    - is aged 15 or under (or 25 or under with an Education, Health and Care Plan (EHC)) and normally attends an education or childcare setting.
    - has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19.

Parents and guardians who are not legally required to self-isolate can make one application per household for the child or young person’s self-isolation period.

Test and Trace Support Payment Criteria

If you meet all of the following eligibility criteria, you are entitled to a Test and Trace Support Payment of £500:

  • If you have been contacted by NHS Test and Trace and have been told to self-isolate, or
  • You are staying at home to care for a child or young person who has been asked to stay at home too self isolate
  • You are employed or self-employed.
  • Your work cannot be done form home and will lose income as a result. (if you are employed you should have checked with your employer to confirm with them that you will lose income during the period of isolation)
  • You are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

Discretionary payments

You will be eligible for a £500 discretionary payment if you meet all the other eligibility criteria above, but:

  • You are not receiving any of the following benefits: Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.
  • You will face financial hardship as a result of not being able to work during the period of isolation

Please ensure that you have the following information available before starting the application, and you have confirmed with your employer that you will lose wages because you cannot work from home whilst you self isolate:

  • Your eight character Test and Trace identification number (if appropriate)
  • Your National Insurance (NI) number
  • Your most recent bank statement, wage slip, or proof of self-employment (self-assessment returns, trading income, and proof that your business delivers services which cannot be undertaken without social contact)

If you are a parent or guardian claiming because you are staying at home to care for a child/young person who has been advised to stay at home to self-isolate you will also need to provide one of the following pieces of evidence:

  • the child’s eight-digit NHS Test and Trace ID number. This is for parents and guardians of children or young people who have received a notification directly from NHS Test and Trace telling them to self-isolate.

OR

  • a communication from the child or young person’s education or childcare setting confirming that they have to self-isolate. This is for parents and guardians of children or young people who have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive.

OR

  • a screenshot of a young person’s NHS COVID-19 App notification telling them to self-isolate AND evidence that the young person has an Education, Health and Care Plan. This is for parents or guardians of young people aged 16-25 who have additional support needs and who have been notified to self-isolate by the NHS COVID-19 App.

Please note your application and your child’s/young person’s details will be checked with your child or young person’s education or care setting.

Apply