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Social Care

Introduction to social care

The Health Visiting Service can offer you practical support and advice and offer a home visiting service. If your child is under the age of five, you will have a named health visitor who will contact the family. For more information on the Health Visiting Service contact your health visitor.

Our schools can offer you some advice and guidance on family support. Additional support may be accessed when schools complete an early help assessment (EHA).

Every school has access to a public health nurse (formerly known as the school nurse). The health nurse offers a confidential service for you and your child attending the school school. For further information please contact your child's school.

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My Care

My Care North Tyneside is an information and advice website about care and support options available to you. You can access services to assess you and your child's support needs and the cost involved in paying for the support. 

For further information and advice please visit the My Care webpage.

Should you need any help navigating the website, or need any further care with help and support, please feel free to contact us directly by telephone 0191 643 2777 or by email at

Disability support

The Children's Disability Team provides support services for disabled children aged 0-17 and their families, including:

  • Signposting to our local offer and community resources
  • Signposting support for parent carers and young carers
  • Advice and guidance or referral to specialist services
  • Advice and guidance about  aids, adaptations and assistive technology for daily living
  • Advise and guidance about sensory support needs
  • After school clubs and specialist holiday activity schemes
  • Short breaks for parents and carers.

For advice and information regarding a child with a disability contact:

The Oxford Centre
West Farm Avenue 
NE12 8LT
Telephone: (0191) 643 4151 

Any referral for a child with a disability should be directed to:

Front Door Service

Available Monday to Thursday, 8.30am to 5pm and Friday 8.30am to 4.30pm.

Gateway Service
Telephone: (0191) 643 2777


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Learning disability support

The Community Learning Disabilities Team provides an assessment service for people with a learning disability.

They offer:

  • Assessment and care co-ordination
  • Independent supported living
  • Support for parents and families
  • Care management
  • Mental health assessment
  • Forensic services
  • Support for adults with learning disabilities and complex health needs.

It is important that the person being referred has had a specialist assessment, to make sure they have a learning disability and appropriate support is offered.

Contact us:

Referrals can by made by letter, email and telephone. The contact details are below.

The Oxford Centre
West Farm Avenue
NE12 8LT.

Telephone: (0191) 643 7885  (social work) | (0191) 643 2487 (health).

Related documents

Short break providers

Short breaks are a range of mainly non-residential community services for disabled children and young people. These services promote independence and provide support for you and your child. These are designed to be fun, involving your child in activities they enjoy.

This list below is of short break providers in and around your local area:

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Support for carers

North Tyneside Carers’ Centre is a local independent charity offering support to young and adult carers. They provide:

  • Information, advice and guidance
  • One-to-one support
  • Peer support groups
  • Support for carers in employment
  • Advocacy support
  • Mental health
  • Counselling services
  • Training sessions for carers.

Visit their website for more information.

Contact them directly by phone on 0191 643 2298 or by email at

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