Note - The Parking Permit Service was suspended in March 2020 due to COVID-19 and the officers involved reallocated to support other Council Services during the crisis. Since they returned to normal duties they have been trying to process the high volume of permit applications that were received during their absence. During this period, the Council suspended normal enforcement activities in these permit zones. Initially, the permit staff were processing applications in datal order, however the service received a number of complaints from residents of widescale parking abuse in certain areas. In response to these complaints, the Service therefore took the decision to prioritise the applications in those areas that appeared to be experiencing the greatest levels of abuse, so normal enforcement activities could recommence as soon as possible in these areas to discourage the abuse.
All the outstanding applications recieved from the Tynemouth, Cullercoats, Monkseaton, Benton, Longbenton, North Shields and Wallsend permits zones have now been processed, so normal enforcement activities has recommenced in these areas. If you have submitted an application for one of these permit zones and you have not yet received your permit then please contact Parking Control to query the status of your application and if appropriate, obtain a temporary code to display on your vehicle.
Unfortunately there are still a high volume of outstanding applications for the Whitley Bay permit zones. Normal enforcement activities will therefore not recommence in these zones until Monday 28 September 2020. To enable the staff to process the remaining outstanding applications efficiently, we respectfully request that residents of the Whitley Bay permit schemes do not telephone the Parking Office before this date to query their application or request a temporary code. Please continue to display your out of date permit whilst parked and you will not receive a penalty charge notice provided it is valid for that permit zone.
The Council apologise for any frustration that this may cause.
It is your responsibility to ensure that you renew your permit before the current permit expires. If the driver displays an out of date permit they may receive a penalty charge notice.
If your details are unchanged then the quickest way to renew your permit is by using the online facility. Click on this and insert your existing permit number, your name, address and a contact telephone number. Once you submit the application a message will appear at the top of the screen to confirm that the application has been received. This facility can be used for free and charged permits.
We cannot process applications immediately. Allow 20 working days for your application to be processed. Once you have submitted your Renewal Application you can contact Parking Control on telephone number 0191 6432121 to request a temporary code. The temporary code lasts a maximum of 21 days. If you have still not received your permit by the twentieth day then you are free to contact Parking Control to request a further temporary code. Please note that a temporary code will not be provided if Parking Control have not received a Renewal Application or the property is not eligible for a permit within the Traffic Regulation Order.
All applications are dealt with in datal order. If your permit is charged then an officer will contact you by telephone to take payment from your credit/debit card before your request can be processed. Please provide an e-mail in the form below if you require an electronic receipt for the payment made.
If you do not have direct access to a computer then please go to one of the council's customer service centres.