Advice for North Tyneside Living residents and visitors

As the situation with COVID-19 continues to evolve, we would like to assure you that our focus is on the wellbeing of our residents and employees.  We continue to follow government guidance and we are taking additional steps to minimise the risk of an outbreak in all our NTL schemes.

NTL schemes are designed for independent living for older people.  Consequently, our residents are more vulnerable to the virus than the wider population. 

With immediate effect access and activities to all NTL schemes will become limited.

Housing Officers

North Tyneside Living are working closely together with our partners Morgan Sindall Property Services and with all staff to be aware of the signs and symptoms of the coronavirus.  It has been necessary for some who have been identified as at risk to self isolate  where appropriate.

We have to follow the advice from the Government and support staff who need to self isolate, we are reviewing the situation on a daily basis and we currently have some housing officers working from their place in isolation and working in a different way.

We will confidentially ensure that all tenants who have opted in to receive morning calls will continue to receive them Monday to Friday.  Should any tenant wish to opt in to receive a morning call please speak to your Housing Officer and you will be added to their daily contact list.

Health & Wellbeing checks will continue to take place and daily contact made to those tenants who have requested it.


To reduce the risk of introducing the virus to NTL schemes or passing on the virus to others we ask that you postpone any non-essential visitors. We appreciate that this may be upsetting for you and your family, however this is stated clearly in guidance from Public Health England and Government advise.


In line with the Public Health and Government advice all communal activities and social gatherings will be postponed.

Ensure adequate supplies of groceries and medication

We suggest that you consider getting an adequate supply of food and other essentials in place and medication where needed.  If you do not have family or friends to help you, please contact your Housing Officer, who will explore all support options available to us.

Contact numbers for Housing Officers will be clearly displayed on Office doors giving clear guidance to whom they should contact in any event.

In line with the latest Government Advice any resident showing signs of a new persistent cough or fever should self-isolate in their own home.

Those with symptoms and living alone should remain in their home for 7 days after the onset of their symptoms.  If you live with others and you or the other member of your household has symptoms that may be caused by Coronavirus, then all members of the household should stay at home and not leave your apartment for 14 days.  If possible, you should not go out even to buy food or other essentials.  You are encouraged to take exercise but ensure that you keep a safe distance from others.  The 14-day period starts from the day the first person in the household became ill.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better

Only call 111 if you cannot get help online.

Regular updates

We will aim to keep all NTL Residents updated on changes to the Public Health and Government guidance and how this may impact you. Our aim is to keep you safe and well and to continue to keep you updated as and when we can.