What you can borrow

Quick Picks service

Our Quick Picks service is available from August 10. 

Visitors can browse library shelves for up to 20 minutes.

The service is available at North Shields, Whitley Bay and White Swan Customer First Centres. Unfortunately, due to building work, the service isn't available at Wallsend Customer First Centre at the moment, but you can still order books to collect from there.

It will also be available at Longbenton Oxford Centre and John Willie Sams Centre from August 17.

There will be hand sanitiser available at the door, a one-way system and masks are mandatory unless exempt.

Please be aware that there is a maximum capacity so you may have a short wait.

Visitors will be asked to use the self-service machines, which are cleaned regularly.

Opening times are 10am–12pm and 1pm-4pm on weekdays, and 10am-1pm on Saturdays.

Computers will be available, but in reduced numbers and for a limited amount of time.They must be pre-booked by telephone. More details here here.

You can still use the Order and Collect Service, details below.

 Killingworth Customer First Centre 0191 643 2040
 North Shields Customer First Centre 0191 643 5270
 Wallsend Customer First Centre 0191 643 2075
 Whitley Bay Customer First Centre  0191 643 5390

Order and Collect

Order and Collect

What is it?
Using Order and Collect you can select specific books from our catalogue or ask our staff to put together a selection for you.

Computer access - We will also have very limited availability for computer use, click here for details.

Where is Order and Collect operating?
The following buildings are operating the Order and Collect service:

Killingworth Customer First Centre 0191 643 2040
North Shields Customer First Centre 0191 643 5270
Wallsend Customer First Centre 0191 643 2075
Whitley Bay Customer First Centre  0191 643 5390
John Willie Sams Centre – Dudley  0191 643 2035
Oxford Centre – Longbenton 0191 643 2750

What times will it be available?
The Order and Collect service will be available for collection and drop off between 10:00 and 12:00 and between 13:00 and 16:00 Monday to Friday and 10:00 to 13:00 on Saturdays, this applies to all the sites above.

Requesting Books
You can go on the Online Library Catalogue – https://capitadiscovery.co.uk/northtyneside - and request specific books, you will need your library membership number and PIN. You can then select which of the participating sites you would like to collect you books from. When our staff have your books they will give you a ring to let you know when you can come and collect them.

You can give your preferred participating library a ring and ask for a selection of books, this could be a particular genre, books by authors that you enjoy or books on a non-fiction subject. Library staff will select books for you and then give you a ring to arrange a collection time. The telephone numbers are above.

You can also use the telephone option to request particular books if that is easier for you than using the online catalogue.

Please note we have a lot of books out on loan that were unable to be returned during the lockdown period, if you are using the online catalogue you will see large numbers that were due back over the last few months. We don’t know when these will be back with us, so please bear this in mind when looking for popular items.

Collecting your books
When we call you will be given options for collection, the day and am/pm.
When you arrive at the library your books will be issued and waiting for you to collect at or near the entrance.
All of the buildings have safe distancing measure in place so it will be a different experience than you are used to.

Books on loan
The participating sites have receptacles available for you to place books that you are returning. Just drop them off in these and we will make sure that they are safely handled.
There are currently no fines on overdue items, and there is no pressure to get books back.


Adults - standard membership..

You can borrow:

  • 8 Books for 28 days
  • 8 Talking books for 28 days
  • 4 DVDs for 7 day
  • 2 Premier Collection DVDs for 3 days

There may be charges for non-book items, and there are variations in loan periods for people with hearing or visual impairment or physical disabilities.

Adults - Love2Read

Adults with a Love2Read membership can borrow:

  • 20 Books for 28 days
  • 8 Talking books for 28 days
  • 4 DVDs for 7 days
  • 2 Premier Collection DVDs for 3 days


Children can borrow:

  • 8 Books for 28 days
  • or 8 Story tapes for 28 days
  • or 8 Story CDs for 28 days