Accessibility statement

Accessibility statement for North Tyneside Council

This accessibility statement applies to the main council website — my.northtyneside.gov.uk.

It also lists the accessibility of third-party systems and websites.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We’re working hard to ensure that as much of our website as possible can be accessed and understood by all however we are aware that some parts of the website are not currently fully accessible, including:

  • Some of our PDF documents are not fully accessible to screen reader software.
  • Some users may find some of the content difficult to understand.
  • Some links may not provide enough context to screen reader software.
  • Some of the fields on our online forms may not be fully identified programmatically which may limit the browsers ability to auto-populate and auto-complete common fields.

We have a plan in place to identify and rectify all these issues and will be regularly reviewing our progress. But if you require any additional help accessing any of the information on our website while we are working to resolve these issues, please Contact us.

Feedback and contact information

Contact us if you need information on this website in a different format.

This includes: 

  • accessible PDF
  • large print
  • easy read
  • audio recording or braille

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact web.team@northtyneside.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Technical information about this website’s accessibility

North Tyneside Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Maps do not have a text alternative. This fails WCAG Guidelines 1.1.1 Non-text Content. We are looking at ways to provide accessible alternatives. 
  • Some of our forms do not auto-fill form fields from values stored in the users browser. This fails WCAG Guidelines 1.3.5 Identify input purpose. We will address this when moving to a new platform. 
  • Some links within web pages are not clear from the text within the link. This fails WCAG Guidelines 2.4.4 Link purpose (in context). We are helping our content owners to write accessible links that make sense out of context. 
  • Section links are not operable using a keyboard. This fails WCAG Guidelines 2.1.1 Keyboard. We are working on an accessible solution.

Third party systems and websites

These services use different technical platforms. We — or the supplier — have styled some of them to look like our website.

Third party systems and websites
Website / system Compliance Checked
Active North Tyneside Non-compliant 21/10/2021
Adopt North East Partly compliant 21/10/2021
Capita (Payments) Partly compliant 21/10/2021
Citizen’s Portal (School admissions) Partly compliant 21/10/2021
Conduent (Parking) Partly compliant 21/10/2021
e-Petitions Non-compliant 21/10/2021
Horizons (Leisure booking) Partly compliant 21/10/2021
Library catalogue Partly compliant 21/10/2021
Moderngov (Local democracy) Partly compliant 21/10/2021
Living Well North Tyneside Non-compliant 21/10/2021
MY CARE Partly compliant 21/10/2021
North Tyneside Business Factory Non-compliant 21/10/2021
North Tyneside Business Forum Non-compliant 21/10/2021
North Tyneside SCITT Non-compliant 21/10/2021
Public Access (Planning) Partly compliant 21/10/2021
Tyne and Wear Homes Partly compliant 21/10/2021
Visit North Tyneside Non-compliant 21/10/2021

Disproportionate burden

North Tyneside Council believes our website should be accessible for everyone. We do not currently intend to claim disproportionate burden for any website content.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are working to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

What we’re doing to improve accessibility

  • We test all new page templates to make sure they meet WCAG guidelines.
  • We plan to move the website to a new platform. As part of this work we will fix outstanding accessibility issues.
  • We have developed a digital style guide. This provides accessible components for our developers to use.
  • We have produced guidance for staff to help them create accessible content.

Preparation of this accessibility statement

  • We prepared this statement on 21 October 2021.
  • We last reviewed it on 21 October 2021.
  • North Tyneside Council last tested this site on 21 October 2021. 
  • We tested a selection of pages, reflecting different page layouts used on our website.