Contact the council

Contact us

General opening times
Service Online Telephone Line open
General enquiries
(Contact centre)
General enquiries 0345 2000 101 7.30am - 8pm
Housing Housing enquiries 0345 2000 102 7.30am - 8pm
Envirolink Report forms 0345 2000 103 7.30am - 8pm
Council Tax and benefits

Benefits enquiries

Council Tax enquiries

0345 2000 104

Mon to Thu
8.30am - 5pm

8.30am - 4.30pm

Hate crime   (0191) 643 3333  
Payments Online payments 0345 2000 107


Housing rent and Council Tax

Other payments
7.30am - 8pm

Adult social care Adults social care enquiries (0191) 643 2777 Office hours
Care Call out of hours
(children and adults)
  0330 333 7475 24 hours
Report something to us Report forms    
Other emergency numbers   Emergency numbers  

Through our British Sign Language interpreter

Our video relay service provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) with instant access to an online BSL interpreter.

By post

North Tyneside Council
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY

At a Customer First centre


We value customer feedback and if you’ve already reported an issue or enquiry to us before and remain dissatisfied with the outcome or the response you received, you can submit a complaint. 

Full details are available on the complaints page.


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Find our main office