Contact us
| Service | Online | Telephone | Line open |
|---|---|---|---|
| General enquiries (Contact centre) |
General enquiries | 0345 2000 101 | 7.30am - 8pm |
| Housing | Housing enquiries | 0345 2000 102 | 7.30am - 8pm |
| Envirolink | Report forms | 0345 2000 103 | 7.30am - 8pm |
| Council Tax and benefits |
0345 2000 104 |
Mon to Thu Fri |
|
| Hate crime | (0191) 643 3333 | ||
| Payments | Online payments | 0345 2000 107
|
Housing rent and Council Tax Other payments |
| Adult social care | Adults social care enquiries | (0191) 643 2777 | Office hours |
| Care Call out of hours (children and adults) |
0330 333 7475 | 24 hours | |
| Report something to us | Report forms | ||
| Other emergency numbers | Emergency numbers |
Through our British Sign Language interpreter
Our video relay service provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) with instant access to an online BSL interpreter.
By post
North Tyneside Council
Quadrant
The Silverlink North
Cobalt Business Park
North Tyneside
NE27 0BY
At a community hub
- White Swan Centre
- North Shields Community Hub and Library
- Wallsend Community Hub and Library
- Whitley Bay Community Hub and Library
You can book a Customer Service appointment in advance by calling 0345 2000 106.
Complaints
We value customer feedback and if you’ve already reported an issue or enquiry to us before and remain dissatisfied with the outcome or the response you received, you can submit a complaint.
Full details are available on the complaints page.
Compliments
Think we've done a good job? We'd love to hear about it.
Tell us why you think we deserve some praise. We'll make sure your feedback is passed to the right area.