How good are my Local Authority Social Care Services?

If you are receiving care, looking after someone who receives care, or just planning for your future care, it’s worth finding out how well our social care services are performing.

Care Quality Commission (CQC)

The Care Quality Commission is the independent regulator of health and adult social care in England.

They make sure health and social care services provide people with safe, effective, compassionate, high-quality care.

As an independant regulator, CQC works with and encourages care services to improve.

The CQC issue their ratings and reports online, our Reablement service in North Tyneside is rated here 

You can find other CQC registered services including private, independant, commissioned and local authority provided services registered in North Tyneside by searching here

Adult Social Care Outcomes Framework (ASCOF)

You can find out how care services in your area are performing against measures in the Adult Social Care Outcomes Framework (ASCOF). 

North Tynesides latest results can be found here 

This will let you find out how people and their carers receiving funded care and support in North Tyneside rate:

  • Their quality of life 
  • Their satisfaction with care services 
  • Feeling safe

Alongside these are the levels of social services that the local authority offers, such as:

  • The number of people receiving direct payments 
  • The number of permanent admissions to care homes
  • Delayed transfers of care from hospitals

You can also compare these with national and regional averages, to see whether we are doing well, or could be performing better.

We also regularly survey our customers who receive services and care packages from us. This feedback comes direct from the public and helps us to measure what we are doing and how we perform, it also informs how we develop future services.
We also regularly publish our latest corporate and service performance reports and survey results.

Local Accounts

Local Accounts set out to be a true reflection of what Adult Social Care looks like in North Tyneside.

The reports are a reflection of customer views and experience, it shows where services are delivered to a high standard and also where there is room for improvement.

The North Tyneside Adult Social Care Local Account will tell you:

  • About the adult social care services delivered last year
  • Which people we have supported during the year and how we have done this through useful case studies
  • Some facts and figures so you can see if we did a good job
  • Plans for next year

Following on from our previous Local Accounts we have carried out an extensive programme of consultation and engagement with a wide range of customers and partners on changes to our services and priorities. This feedback has been used to shape and inform the content of future Local Accounts.

We want to continue to build on this approach in the coming year (2019) and encourage more customer feedback to help us understand where our local priorities lie and where our focus should be.

Therefore, we would welcome input from all residents of the borough to get involved in helping shape the way in which Adult Social Care services are delivered in North Tyneside.

To share your views with us please contact:

Gateway team
Telelphone: (0191) 643 2777

For our Local Account in 2015/2016 we created a short film presented by the Director of Children’s and Adult Services, Jacqui Old. 

The video is also available as a subtiltled version

To find out how to get involved and read previous Local Accounts please see the PDF documents below. 

Related documents

Quality monitoring information

This information describes the system of monitoring the quality of social care services we commission on behalf of the people we support. They cover providers of domiciliary and residential care and supported living services. To find out more about the quality monitoring of social care services in North Tyneside please see our commissioning section and go to the relevant service area.