The Gateway Service
The Gateway Service provides access to all services for vulnerable adults in North Tyneside.
If you have a concern about the safety or welfare of a vulnerable adult in North Tyneside, the Gateway Service is the first point of contact for everyone.
Telephone: (0191) 643 2777 (office hours) or 0330 333 7475 (evenings and weekends)
Please note this mailbox is checked daily Monday – Friday 9:00 – 16:30.
If the matter is urgent outside office hours please call:-
Emergency Duty Team 0330 333 7475
Confidential information is information of some sensitivity which is not already lawfully in the public domain, readily available from another public source or has been shared in a relationship where the person giving the information understood that it would not be shared with others.
Legally, where there is a confidential relationship, anyone receiving confidential information is under a duty not to pass it on.
However, this duty is not absolute and information can be shared without breaching the duty if:
- The information is not confidential in nature
- The person to whom the duty is owed has given explicit consent
- There is an overriding public interest in disclosure
- Sharing is required by a court order or other legal obligation