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Get involved

How can you get involved?

You can help us improve our housing services and quality of life for tenants by:

  • getting involved
  • attending the events held throughout the year
  • sharing your opinion

You don't need any special skills or knowledge, it's your experience as a tenant that counts.

We have a range of opportunities for you to choose from. You could:

  • complete surveys
  • join focus groups or residents’ groups

We’re interested in your opinions on:

  • housing repairs
  • customer service
  • service improvements
  • estate services
  • anti-social behaviour
  • sheltered housing
  • leaseholders
  • rent and money issues

Get involved

Tenants’ views and suggestions for improving services are collected on a regular basis through a wide range of well attended events and activities.

Tenant involvement is essential to North Tyneside Housing Services because:

  • It helps us to understand the services tenants use and how they want them delivered.
  • It enables tenants to help shape the services and set standards they expect.
  • It means that it will help us make good decisions and use resources wisely on the services tenants want and use.

 

Make a difference

We are looking for council tenants to join our various groups and give your views

These groups scruitinise the performance of housing services holding our service managers and partner agencies to account

These groups include...

 

Repairs and Investment group

This group of tenants scrutinise the day to day repairs service and also the Homes Improvement Programmes and our Asset Management Plan.

Neighbourhood Housing Group

This group of tenants has a wide remit scrutinising the role of the neighbourhood housing officers. This includes monitoring income collection, the affects of welfare reform, anti-social behaviour and estate and tenancy management.

Housing Options Group

This groups role is to scrutinise the how we let our homes and our homelessness service.

North Tyneside Living Group

North Tyneside Living is the name for independent living accommodation for people over 60 years old. This group scrutinises the management and repair of all North Tyneside Living accommodation.

Annual Tenants Event

The Annual Tenants event will take place on Thursday 1 August from 10am to 1pm.  (need to let know that this is not a drop in somehow)

As part of this years event we will be we will be celebrating 100 years since the first council housing was built. The building boom followed the end of the First World War, which created a huge demand for housing across the country. We will be focusing on how much council homes and estates have changed in North Tyneside over the last 100years.

There will also be a review of past years highlights and achievements and a look forward to the next twelve months challenges.

We will highlight how our involved tenants views have helped shape the housing services and helped set standards they expect.

The event will end with a Question and Answer session where you will have a chance to hear the people at the top of housing respond to questions about that housing service.

For further information or to express your interest in the Annual Tenants' Event...

Call 0191 643 7746 or email engagement@northtyneside.gov.uk

Annual Tenants' Report

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