Following the Coronavirus pandemic, North Tyneside Council adult social care services continues to care for and support our most vulnerable residents who depend on us in the challenging circumstances.
We responded to the issues we faced around Coronavirus in looking after you and your family, as well as our own.
Coronavirus restrictions are continuing to ease as we all learn to live with the virus
This is governed by the Government 'Road Map' but It remains our highest priority to care for vulnerable adults, the frail, elderly and our communities.
Adult social care services are following the latest Government guidance in relation to COVID-19.
Our service providers have business continuity plans in place and have changed how they operate to respond and adapt to the presence of COVID-19.
On this page you will find information about how our services are operating and to help you stay informed, stay safe and stay well.
For wider, up to date, information and updates on Covid-19 please see our main North Tyneside Council coronavirus page
Vaccinations (Covid -19 and Winter Flu)
Vaccinations have been responsible for reducing the risks in contracting, transmission and the severity of Covid-19 an it's variants.
Everyone who is eligible, but has not yet had their first and/or second doses of COVID-19 vaccine is urged to book as soon as they can.
Vaccinated adults will be due a 3rd, booster injection and are also urged to book this as soon as they can.
Some Vulnerable adults will also be eligible for the Winter Flu Vaccine
You can find out the latest on vaccination clinics on our website here
While many restrictions on daily life have been lifted, Covid-19 itself and variants, have not gone away, so it is important we all remain cautious.
Roadmap out of restrictions
The Government has announced a roadmap out of restrictions
more information is available on the government website
By practicing Key Behaviours we can continue to protect ourselves and others to help stop the virus spreading
There will no longer be any restrictions on meeting friends or family and no limits on the number of people you can meet
do try to meet others outdoors
If you are meeting indoors, open windows to let fresh air in as Covid 19 particles can be blown away..
Hands, Face, Space
Wash your hands, Cover your face, Make Space
We can all still help to control the virus if we practice key behaviors .
- Wash your hands regularly and thoroughly with soap and water or use sanitiser
- limit unnecessary contact with other people
- It is recommended that people wear face coverings in crowded areas or on public transport but no longer compulsory
- If you go out, continue to keep your distance
- If you or anyone in your household has tested positive or is displaying (any main) symptoms you should complete a test and may have to isolate
- Do not leave home if you have been told to self isolate by NHS track and trace
Please contact our COVID-19 Support Hub if you feel that you need any non-medical help.
Our dedicated support hub continues to be available for those in need of immediate help and support and who can’t call on family, friends, neighbours or carers.
Support will be tailored for individual needs, including welfare phone calls, help with accessing food shopping and medicine deliveries.
It's available for those who are self-isolating, either because they’ve been in close contact with someone with COVID-19 or have tested positive themselves.
Support also continues for those who are classed as clinically extremely vulnerable to the virus for the coming months, despite shielding coming to an end nationally on April 1.
The opening hours for the COVID-19 support hub are Monday to Friday, 8am to 5pm, and is available via TEL: 0345 2000 101 or emailing firstname.lastname@example.org
The council’s emergency contact numbers remain available as normal. You can find details on these here.
North Tyneside-based charity VODA is coordinating volunteers in North Tyneside, please visit www.voda.org.uk for more information including if you would like to volunteer.
Those wishing to visit a friend or family member in a care home should check with the provider that they’re open for visits and check any conditions in place.
Your home care service during Covid 19
Home care providers are still working to government guidelines supported by the local authority to continue to deliver care during the Covid-19 pandemic.
You can view the guidelines here
How will my care at home be different during covid?
- Any changes that affect the type and frequency of your usual home care will be assessed individually. This is to keep both you and home care staff safe.
- Your home care workers will be wearing appropriate Personal Protective Equipment or PPE. This may include face shields or masks and protective gowns, gloves or clothing.
- You may find there is reduced face to face contact with your carers, especially if you have shielded or are classified as ‘at risk’.
What should I do if I’m worried about my home care support?
If you have concerns about your home care service you should contact your home care provider directly.
Access your Personal Care Account Online
If you receive services form Adult Social Care, you can request access to your records via My Care
A personal dashboard will be available online, where you can view basic details and documents such as your assessment and support plans.
You can also keep in touch and message your social care worker directly and securely online.
To request access click here
All new, My Care North Tyneside
The My Care advice and information portal has recently been upgraded.
Here you will find information, advice and interactive features related to adult social care.
You can explore the new features and content here
Our Gateway team operate to support residents from a telephone contact centre based at Cobalt Business Park.
Gateway is the first point of contact for urgent social care queries and referrals for both children and adults’ services. Our fully trained staff will listen to your enquiry and deal with it as efficiently as possible by offering advice and information, signposting to help you to help yourself, or referring you to one of our specialist teams if this option isn't right for you.
The Welfare Assistance team deliver the local welfare provision service to ensure that customers are assisted at times of crisis and to enable them to build resilience for the future.
Gateway is available from 8:30am to 5:00pm Monday to Thursday and 8:30am to 4:30pm Fridays.
Contact Gateway by telephone on 0191 643 2777
or by e-mailing email@example.com
If you are worried about the safeguarding of an adult you can report you concerns online using
You can find more information from our safeguarding team here
Information on pharmacy and prescription delivery
Please see information from Healthwatch North Tyneside in relation to home deliveries for prescription medication
This service is particulaly useful for people who are shielding or residents who could benefit from having their prescriptions delivered.
Please see the infomation leaflet for details.
Living Well North Tyneside.
Living Well North Tyneside is a valuable resource including Information and advice on how to maintain a healthy mind and body, support available with shopping and prescription deliveries, details of useful services in the borough, and lots more. You can search Living Well North Tyneside for support providers.
Please see information around coronavirus and safeguarding adults and scams here
If you are worried about the safety of an adult you can report concerns through:
Or if the concerns are immediate or life threatening dial 999 and report to the police
The North East and North Cumbria Suicide Prevention Network are working to ensure support and information is available to help people stay safe and well, and to manage their mental health and wellbeing. This is especially important during this difficult and stressful time. Please see the link below to access the Suicide Prevention Network.
Information on coronavirus in additional formats and languages.
Public Health England has published:
Easy read guides on:
Guidance in other languages including Arabic, Bengali, Cantonese, Mandarin, French, Gujarati, Polish, Portuguese, Punjabi and Urdu:
- For households with possible coronavirus
- On social distancing and protecting older people and vulnerable adults
For guidance in British Sign Language (BSL):
Signhealth is producing videos explaining the latest information and health advice in BSL. New videos are being uploaded as information becomes available.
Daily updates from the Government are also available with BSL interpretation at 5pm on BBC 107 or 231 and on BBC iPlayer.
Advice for the parents of deaf children can be found via the National Deaf Children’s Society.
For blind people and people with sight loss:
The Royal National Institute for the Blind (RNIB) is publishing it’s latest Covid-19 news and guides.
Here you will find useful links to regularly updated information around Coronavirus (COVID-19) and reliable social media sources
- North Tyneside Council coronavirus page
- Commissioning provider page
- NHS - advice for everyone
- CQC coronavirus (COVID-19) pandemic information for the public
- Public Health
- GP recomended 'Patient' Website