Coronavirus (COVID-19) latest updates for residents


During the Coronavirus pandemic, North Tyneside Council adult social care services continues to care for and support our most vulnerable residents who depend on us in the challenging circumstances. 

We responded to the issues we faced around coronavirus in looking after you and your family, as well as our own.

Coronavirus restrictions are now easing as part of the Government 'Road Map' but It remains our highest priority to care for vulnerable adults, the frail, elderly and our communities. 

Adult social care services are following the latest Government guidance in relation to COVID-19. 

Our service providers have business continuity plans in place and have changed how they operate to respond and adapt to the presence of  COVID-19. 

On this page you will find up to date information about how our services are operating and to help you stay informed, stay safe and stay well.

For wider information and updates on Covid-19 please see our main North Tyneside Council coronavirus page



Vaccinations have been responsible for reducing risks in contracting, transmision and the severity of Covid-19 an it's variants.

Everyone who is eligible, but has not yet had their first and/or second doses of COVID-19 vaccine is urged to book as soon as they can.

You can find out the latest on vaccination clinics on our website here

Staying Safe

It has been announced on 5th July 2021 that:-

From 19th July 2021 most Covid restrictions are expected to be removed as we move to 'Stage 4'. 

While many restrictions in place will be lifted, Covid-19 itself has not gone away, so it is important we all remain cautious.

Roadmap out of restrictions

The government has announced a roadmap out of restrictions

Information is available on the government website


By practcing Key Behaviours we can continue to protect ourselves and others to help stop the virus spreading 

Lifting restrictions from 19th July

There will no longer be any restrictions on meeting friends or family and no limits on the number of people you can meet 

do try to meet others outdoors as Covid 19 particles are blown away.

If you are meeting indorrs, open windows to let freash air in.

To continue to slow the spread of coronavirus (COVID-19), you should still avoid close contact with anyone you do not live with.

Hands, Face, Space

Wash your hands, Cover your face, Make Space

We can all still help to control the virus if we pratice key behaviours .

  • Wash your hands regularly and thoroughly with soap and water or use sanitiser
  • limit unessasary contact with other people
  • It is recomended that people wear face coverings in crowded areas or on public tansport but no longer compulsary
  • If you go out, continue to keep your distance 
  • If you or anyone in your household has tested positive or is displaying (any main) symptoms you should complete a test and may have to isolate
  • Do not leave home if you have been told to self isolate by NHS track and trace

Please contact our COVID-19 Support Hub if you feel that you need any non-medical help.

Our dedicated support hub continues to be available for those in need of immediate help and support and who can’t call on family, friends, neighbours or carers.

Support will be tailored for individual needs, including welfare phone calls, help with accessing food shopping and medicine deliveries.

It's available for those who are self-isolating, either because they’ve been in close contact with someone with COVID-19 or have tested positive themselves.

Support also continues for those who are classed as clinically extremely vulnerable to the virus for the coming months, despite shielding coming to an end nationally on April 1.

The opening hours for the COVID-19 support hub are Monday to Friday, 8am to 5pm, and is available via TEL: 0345 2000 101 or emailing  

The council’s emergency contact numbers remain available as normal. You can find details on these here.

North Tyneside-based charity VODA is coordinating volunteers in North Tyneside, please visit for more information including if you would like to volunteer.

Resuming of care home visits

National guidance has been updated for visiting in care homes, which describes how they can provide safe visiting for friends and family of residents.  We have written to all care homes in North Tyneside to outline how care homes can facilitate this, as well as how the Local Authority can support them to do so.

The national guidance includes criteria that a home must meet to facilitate COVID-secure visiting.

While the decision to provide COVID-secure visits is an individual decision for each care home to make, we would encourage homes to facilitate this, ensuring that the criteria is met. In doing so, homes can continue to reduce the risk of transmission of the virus and protect residents and staff, while at the same time allowing residents to be reunited and have contact with their friends and relatives.

Those wishing to visit a friend or family member in a care home should check with the provider that they’re open for visits and check any conditions in place.

Your home care service during Covid 19

Home care providers are still working to government guidelines supported by the local authority to continue to deliver care during the Covid-19 pandemic.

You can view the guidelines here  

How will my care at home be different during covid?

  • Any changes that affect the type and frequency of your usual home care will be assessed individually. This is to keep both you and home care staff safe.
  • Your home care workers will be wearing appropriate Personal Protective Equipment or PPE.  This may include face shields or masks and protective gowns, gloves or clothing.
  • You may find there is reduced face to face contact with your carers, especially if you have shielded or are classified as ‘at risk’.

What should I do if I’m worried about my home care support?

If you have concerns about your home care service you should contact your home care provider directly.

Access your Personal Care Account online

You can now access a personal dashboard where you can view your assessment and support plans and message your social care worker securely online.
To request access click here

All new, My Care North Tyneside

The My Care advice and information portal has recenlty been upgraded. 

Here you will find information, advice and interactive features related to adult social care.

You can explore the new features and content here 

Related documents


Our Gateway team continue to operate to support residents from a telephone contact centre based at Cobalt Business Park.

Gateway is the first point of contact for social care queries and referrals for both children and adults’ services. Our fully trained staff will listen to your enquiry and deal with it as efficiently as possible by offering advice and information, signposting to help you to help yourself, or referring you to one of our specialist teams if this option isn't right for you.

The Welfare Assistance team deliver the local welfare provision service to ensure that customers are assisted at times of crisis and to enable them to build resilience for the future.

Gateway is available from 8:30am to 5:00pm Monday to Thursday and 8:30am to 4:30pm Fridays.

Contact Gateway by telephone on0191 643 2777
or by e-mailing

If you are worried about the safeguarding of an adult you can report concerns through: 

My Care

You can find more information from our safeguarding team here 

Self help

NEW - Information on pharmacy and prescription delivery 

Please see information from Healthwatch North Tyneside in relation to home deliveries for presecription medication 

This service is particulatly useful for people who are shielding or residents who could benefit from having their prescriptions delivered.

Please see the infomation leaflet for details.

Living Well North Tyneside.

Living Well North Tyneside is a valuable resource booklet including Information and advice on how to maintain a healthy mind and body, support available with shopping and prescription deliveries, details of useful services in the borough, and lots more.

The SIGN Directory now lists COVID-19 support for residents.

The SIGN Directory  is an online directory of community support and services for the residents of North Tyneside. 

Organisations and providers listed on the directory have adapted where possible to continue to operate their support and services for residents.

SIGN Directory now features a new search category offering Covid-19 Support 
with sub categories for:- 

You can search for support using the links above or use the index to search for the tags: Covid-19 Practical Support and Covid-19 Emotional Support.

Due to the ongoing coronavirus pandemic, some of the wider services or events listed in the SIGN Directory may not be operating presently.

If you are unsure if a service or event is running please contact the individual providers to find out more.

Exercising at home

It’s important to remain mobile as it reduces the likelihood of falls by improving your mobility and balance. Exercise is also important to maintain your physical and mental health in general. 

Our partners,  Sport Works  have uploaded a full stretch and flex video you can follow at home whilst self- isolating due to COVID-19.

If you use social media channels, they have also been uploading a daily stretch on: 


Carer’s Allowance easements

The Department for Work and Pensions (DWP) has introduced two important temporary measures to help unpaid carers through the current emergency.

Unpaid carers will be able to continue to claim Carer’s Allowance if they have a temporary break in caring, because they or the person they care for gets coronavirus or if they have to isolate because of it. Under normal rules there are restrictions on breaks in care, but these have been lifted.
Providing emotional support rather than the more traditional forms of care to a disabled person will also now count towards the Carer’s Allowance threshold of 35 hours of care a week.

Further Information

Local GP's have recomended the Patient website as a good source of information for residents. 

Related documents


Please see information around coronavirus and safeguarding adults and scams here 

If you are worried about the safety of an adult you can report concerns through:  

Gateway team 
My Care 
Safeguarding volunteers

A significant number of local residents have come forward to support residents who cannot access the community for food and other essential supplies. These volunteers are also helping to ensure vulnerable residents are safe.

North Tyneside-based charity VODA is coordinating volunteers. If you wish to volunteer please visit or call 0191 643 2626 for more information.

This short video is for volunteers and is about recognising and reporting any concerns about the safety of a resident. It is available via YouTube and is accessible on laptops, tables and Smart Phones: 

The video is 3 minutes long and gives simple messages about:

  • If you see something say something,
  • That as volunteers you have a safeguarding role,
  • Flags that some people may volunteer for the wrong reason and
  • Tells volunteers we want them to be safe too

Waltham Forest have shared this video with North Tyneside and Northumberland Safeguarding Adults Board and The Safeguarding Children Partnership. This has been endorsed by both partnerships.
The North East and North Cumbria Suicide Prevention Network are working to ensure support and information is available to help people stay safe and well, and to manage their mental health and wellbeing. This is especially important during this difficult and stressful time. Please see the link below to access the Suicide Prevention Network.
NENC Suicide Prevention Network Website:


Information on coronavirus in additional formats and languages.

Public Health England has published:

Easy read guides on:

Guidance in other languages including Arabic, Bengali, Cantonese, Mandarin, French, Gujarati, Polish, Portuguese, Punjabi and Urdu:

For guidance in British Sign Language (BSL):

Signhealth is producing videos explaining the latest information and health advice in BSL. New videos are being uploaded as information becomes available.
Daily updates from the Government are also available with BSL interpretation at 5pm on BBC 107 or 231 and on BBC iPlayer.

Advice for the parents of deaf children can be found via the National Deaf Children’s Society.

For blind people and people with sight loss:

The Royal National Institute for the Blind (RNIB) is publishing it’s latest Covid-19 news and guides.  

Video Guides

The followig videos are aimed at supporting people with learning disabilities and carers

Explaining the Tier system in England.  

This video is for people with learning disabilities to help them understand about the tier system in place in England.  It describes what you can and can’t do.

Making Friends with your Face Mask  

This video is for people with learning disabilities to help them understand why wearing a face mask is important, how to find a face mask that suits them and how to get used to wearing it.

Supporting a person with a learning disability to wear a face mask 

This video is for family members or carers of people with learning disabilities to help them understand why wearing a face mask is important, how to find a face mask that suits the person they support and how to help them  get used to wearing it.