Contact Us
If you need to contact adult social care services in North Tyneside please see the following:-
My Care
My Care is our online information and advice service.
You can register to use the service here.
Registered public users of My Care can:-
- Make self-referrals for your care needs as an adult (or on behalf of another adult)
- Make self-referrals for your support needs as a carer to another adult
- Report concerns about vulnerable adults
If you are a professional user you can:-
- Make professional referrals to adult social care
- Report safeguarding concerns
- Report safeguarding incidents
Useful contacts
If you cannot find what you need using My Care or cannot access our digital services you can contact us through:-
Adult social care contact centre (Gateway)
Tel: 0191 643 2777
e-mail: childrenandadultscontactcentre@northtyneside.gov.uk
Care Call
Tel: 0330 333 7475 or
e-mail care.call@northtyneside.gov.uk
Care Point
Tel: 0191 337 1000
Mental Health Services for Older People
Tel: 0191 293 4050
Whole Life Disability
Tel: 0191 643 7885
North Tyneside Council Emergency Response
(Care Call out of hours children and adults)
Tel: 0330 333 7475
Health contacts
NHS non emergency
Tel: 111
North Tyneside General Hospital (Rake Lane)
Tel; 0844 811 8111
Emergency services
Police
In a life threatening emergency call
999
For Less urgent calls to the Police ring
101
Crimestoppers
Tel: 0808 555 111
Utility supplies
Gas (including leaks)
Tel: 0800 111 999
Electricity
Tel: 0800 668 877
Water supply
Tel: 0345 717 1100
Water Leak
Tel: 0800 393 084
Accessible services
My Care contains details on how to access for our accessible services including:-
Feedback, reconsidering decisions & complaints
-
Give your feedback to Adult Social Care
-
Ask us to reconsider a decision
- Make a complaint
For feedback, reconsidering decisions & complaints click here