Business support

Coronavirus - dedicated business support

From 19 July, there are no longer any Coronavirus restrictions in place in England. 

All businesses may now open. 

There are no longer limits on the number of people who can meet up in public places, venues or households.

Many of the Government business support schemes were withdrawn on 1 July however, there are schemes such as the Job Retention Scheme and Self Employment Income Support Scheme available. 

With the support of North Tyneside Business Forum we have put together have put together some guidance, FAQs & links to the Government website in an easy to access format.

Find out more at the North Tyneside Business Forum website.

For general enquiries regarding Covid-19 business support, please contact our dedicated support helpline:

Business Support Helpline
(0191) 516 6699

An experienced business adviser will be available between 9am and 5pm. Messages will be taken out of hours and an adviser will get back to you as soon as possible.

Business Recovery Programme

Quick-access, free and practical hands-on support for North Tyneside businesses to aid their recovery from the COVID-19 pandemic. 

This programme is currently not accepting applications.

An example of some of the support available: 


  • Build of a full e-commerce website for your business
  • Video shoot to promote your business, products or recruitment campaign
  • Software Development of tools for sales, CRM, Voice Over IP (VOIP) phone system and booking systems
  • Advice and set up of Facebook, Twitter, Instagram & Google platforms and advertising
  • Accounting system implementation

Low Carbon

  • Full sustainability review and recommendations
  • Incorporating low carbon and renewable technology


  • Business transformation & development
  • Job rescue planning
  • Supply chain support – ERP Systems etc
  • Review of sales and marketing tools
  • Management systems and cultural changes


  • Spotting new opportunities and diversification
  • Innovation development – user research/funding research
  • New routes to market
  • Customer profiling and mystery shopping

Please note, this programme does not provide cash grants.

Advice and financial assistance

North Tyneside Council's Business and Enterprise Team is committed to delivering a comprehensive programme to support your business. We offer business start-up advice, recruitment and training support, financial guidance and assistance with locating premises.

All business people, regardless of how much experience you have, benefit from someone to talk to about general business issues. If you are looking to expand or need advice on how to grow, we can help you achieve your objectives. We will listen to you and offer advice on issues such as how to access finance, employment issues and marketing.


National Covid-19 Grant Support 

As of 1 July 2021, all national Government grant schemes are now closed. This includes Local Restrictions Support Grants and Restart Grants. The North Tyneside Additional Restrictions Grant closed on Friday 7th May. 

Related documents

Operating Safely and Reporting Outbreaks

Our Public Health and Consumer Protection teams continue to be available to provide free advice and support to help businesses operate safely through the pandemic.

We can provide support to help to minimise the spread of COVID-19 to keep your colleagues and customers safe. We can also offer advice on workplace testing, action to prevent an outbreak and what to do if your business does experience an outbreak. We would also urge businesses with two or more cases to report them to our Public Health team. You can contact the team via or by phoning 07813400000.

Our Consumer Protection team is also on hand to provide advice on the Government’s latest regulations, ensuring businesses are operating safely. Contact them via or call (0191) 643 7477. You can also find out more about the regulations from April 12 and advice via these videos, here.  

Related documents

Outbreak Support Fund

This grant is aimed at businesses affected by staffing shortages due to an outbreak of Covid-19. Eligible businesses must have premises that are normally open to the public and a minimum of 3 staff. Detailed criteria and online application form available here.

North Tyneside Business Forum

North Tyneside Business Forum is the lead support organisation for the business community in North Tyneside; encouraging economic growth, employment, sustainability and corporate responsibility. Here to create a supportive network for businesses in North Tyneside and ensure local business is well connected and represented.

The Business Forum is managed by a group of local business people from across all sectors that have the needs of the local business community at heart. It's our committed aim to support all North Tyneside companies from the very smallest micro-business to the largest.

Visit the Business Forum website   

Amy Farrell
Telephone: 0191 643 6000

Business start-up

The Business Factory can help you to explore your abilities and look at the reality of starting a business.

Our team of advisers can work with you free of charge to build skills, provide expert knowledge to enable you to start a business. Services offered by the Business Factory include:

  • guidance with your business plan
  • help to find ideas and support to turn your passions, interests and skills into a business
  • business ideas - there are hundreds listed on The Business Factory website

Whatever stage you are at with your business idea, from just thinking about it, to being ready to start, our advisers will help.

Telephone: 0191 605 3110 

Visit the Business Factory website.

Recruitment - Kickstart Scheme

Kickstart is a new Government initiative that provides funding to employers to create 6-month job placements for 16-24 year olds on Universal Credit. Additional funding is available to employers to ensure the young person is fully supported and leaves the scheme prepared to enter work. You can find out more about the scheme here.

Employers who can offer 30 or more placements can apply directly to the Department for Work and Pensions (DWP).  Those unable to offer 30 placements can apply through a Kickstart gateway.

The North of Tyne Combined Authority is our recommended Kickstart Gateway and we actively encourage you to register your interest with them here

If you would like to chat to someone about creating a position and whether it is right for your business, please contact the Employment & Skills team on 0191 643 2111 or email

Town Centre Business Support

Members of the Business & Enterprise team regularly attend town centre Chamber meetings in North Shields, Wallsend and Whitley Bay. We can support your town centre business with advice on property, vacancy rates and footfall figures.

Exit from the EU

The following information is provided to assist North Tyneside businesses with the UK’s transition from the EU.

The UK left the European Union on 31st January 2020 and the transition period ended in December 2020.

Following the signing of the UK – EU Free Trade Agreement, there are new rules for businesses which came into force on 1 January 2021 which require immediate action

New rules apply to things like travel and doing business with Europe. Use the Brexit checker on the Government website to get a personalised list of actions for you, your business and your family.

It can be found here -


Central government has also introduced a Brexit imports and exports helpline to offer information about importing and exporting goods after Brexit.

Call the helpline to find out about:

  • customs declarations and procedures
  • duties and tariffs
  • importing and exporting different goods
  • transporting goods to and from the EU
  • product safety regulations

Telephone: 0300 3301 331

Monday to Friday, 8am to 6pm

Brexit Support Fund

The UK Government has announced a £20 million SME Brexit Support Fund to help small and medium sized businesses (SMEs) adjust to new customs, rules of origin, and VAT rules when trading with the European Union (EU).

SMEs who import or export goods with the EU or move goods between Great Britain and Northern Ireland are encouraged to apply for grants of up to £2,000 for each trader to pay for practical support including training and professional advice to help them to prepare for the implementation of import controls which come into force from April and July 2021.

The fund will be administered by PricewaterhouseCoopers and will close to applications on the 30th June 2021 or earlier if all funding is allocated before this date. Information can be found here.

Local Department for International Trade (DIT) International Trade Adviser

Call the North East Hotline on 0345 136 0169 or use the link below

Get updates from DIT North East

Follow on Twitter and LinkedIn.

Email us to sign up to our e-newsletter for monthly updates on sectors, international trade news, events and opportunities.

North East England Chamber of Commerce (Local DIT Delivery Partner) Contact

Email: or

The North East Growth Hub

The North East Growth Hub has prepared advice, guidance and funding information in order to prepare businesses for Brexit 

The Growth Hub Connectors are also available to talk through any Brexit issues.

Make an appointment or call 0191 561 5468

General Business advice for Brexit 

Vanessa Murphy 0191 643 6401 |

David Cunningham 0191 643 6406 |