Domestic abuse

What is domestic abuse?

Domestic abuse takes many forms. If you are being controlled, threatened or physically assaulted by someone you live with (or used to live with) that is domestic abuse.

It is not always easy to talk about domestic abuse or to know what you want to happen. You may feel frightened, ashamed, confused and guilty. 

All of that is understandable. It can happen to anyone and any kind of relationship. But you have a right to live free from fear and are not to blame for someone else's violence and abuse.

16 Days of Action

To highlight the issue of domestic abuse and encourage victims – men or women – to seek support, the council and its partners are taking part in 16 days of action with a range of events and awareness-raising activities, including the annual DIVA (Don’t Ignore Violence and Abuse) Walk. 

The 16 days campaign starts on 25 November, which is the international day for the elimination of violence against women or White Ribbon Day. North Tyneside Council is proud to be a White Ribbon accredited organisation.

Local information and support

NT Harbour Domestic Abuse Support Service
Provides refuge accommodation for women, outreach for male and female over 16 years old, an IDVA service and group work. Access to the service is 24hrs a day by telephone with face-t-face contact between the hours of 9am to 8pm Monday to Friday and 11am to 4pm Saturday. Telephone (0191) 251 3305, 0300 0202 525 or visit

Acorns project

Counselling, support and advice for children and young people, aged 4 - 18years old, who have experienced domestic abuse. Telephone (0191) 349 8366 (office hours only) or visit

Northumbria Victim Services
Support and advice to victims of crime throughout Northumbria. Telephone 0800 011 3116 or visit

The police can take action against an abuser and give advice on home security and other matters. In an emergency ring 999, at other times ring 101 and ask for the crime desk or visit

For housing advice and help with re-housing contact a customer service centre in person or by phone during office hours. You can ask for an appointment to see either a female or male officer in private if you wish. For emergency accommodation (out of hours) telephone 0330 333 7475.

Rape Crisis Tyneside and Northumberland

For women who need to talk to someone about rape or sexual abuse. Telephone (0191) 222 0272 (General enquires and referrals), email or visit 

The Angelou Centre, Newcastle
The Angelou Centre is run by and for, VAWG women’s centre based in Newcastle upon Tyne, and is one of the few remaining black-led women’s organisations in the North East. The Angelou Centre offers a wide range of holistic women-only services and specialist support for Black and minoritised women and children. This includes specialist outreach, children and young people services, refuge and move on accommodation, therapeutic intervention, training and wellbeing activities. Telephone (0191) 226 0394.

The Angel Centre Sexual Assault Referral Centre (SARC)

Confidential health care and support service after sexual assault or rape in Northumbria.  Telephone 0330 223 0099 or

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National information and support

National Centre for Domestic Violence
Telephone 0844 8044 999 or visit

Women's Aid 
Telephone 0808 2000 247 (free phone 24 hour helpline) or visit (live chat facility available)

Hourglass' mission is simple: end the harm, abuse and exploitation of older people in the UK. As the UK’s only charity focused on the abuse and neglect of older people, we staff a free-to-call 24/7 helpline. It’s an absolute lifeline for older men, women and their families suffering from the five forms of abuse: physical, psychological, financial, sexual or neglect. Visit or telephone 0808 808 8141.

Paladin is the national stalking advocacy service.  Telephone 0203 866 4107 or visit

The Men's Advice Line 
Telephone 0808 801 0327 or visit

Information and advice for people who are abusive towards their partners. Telephone 0808 802 4040 or visit

Broken Rainbow Helpline
Information and signposting to services for lesbian, gay, bisexual and transgender people experiencing domestic violence. Telephone 0800 999 5428.

Forced Marriage Unit 
Telephone 0207 008 0151 (Mon to Fri, 9am to 5pm) or 020 7008 1500 (Out of hours, ask for the Global Response Centre).

The Hideout
The charity Women’s Aid created because children and young people said they wanted more information about domestic violence that’s easy to read and understand.

If you are experiencing domestic abuse, there are sources of support for specific needs and information to help with specific types of abuse


Findaway is a project that recognises that families, friends and community members are usually the first to know, and best placed to support, if someone is being controlled, scared or hurt by their partner, ex-partner or family-member.  If you’re worried someone else's relationship and would like further information or to speak to our trained advisors: Please see flyer below for further information.


Signhealth supports deaf survivors of domestic abuse, facing additional challenges due to marginalisation and reliance on their abusers. As the UK’s first deaf-led service, Signhealth provides personalised assistance, including face-to-face meetings and dedicated support workers. They help with safety plans, housing, legal guidance, and liaison with authorities

Financial Support Line

The Financial Support Line for Victims of Domestic Abuse is run by Money Advice Plus in partnership with Surviving Economic Abuse (SEA). It offers specialist advice to anyone experiencing domestic abuse who is in financial difficulty. For example, it

  • gives survivors strategies for dealing with debt, including coerced debt
  • discuss welfare benefit issues
  • support survivors in developing a budget
  • look at problems survivors may be experiencing with utility companies and other bills
  • talks them through how to safely open a new bank account or work through problems they're experiencing with banking
  • in some cases, signpost or refer survivors to apply for small grants if they are experiencing severe financial hardship

For further information visit 

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Support for children and young people

Operation Encompass has been launched in North Tyneside to safeguard and support children and young people who have been involved in a domestic abuse incident.

North Tyneside Council and Northumbria Police are working with all schools in North Tyneside to make sure that school staff are made aware of an incident early enough to support children and young people.

Schools across North Tyneside will nominate two members of staff who will be known as Key Adults and receive specific training.

For more information, please visit or contact your local school.

Domestic abuse and young people

For information on keeping children safe and identifying the signs of domestic abuse visit the NSPCC website.

Northumberland Domestic Abuse Services (NDAS), a Northumberland based independent charity has worked with Raw Productions, to produce a powerful and emotive film that focuses on young people’s struggles with coercive and controlling relationships.

The film highlights the dangers of emotional abuse in teenage relationships. Too many young people are coerced into controlling relationships by their partners, who use their power to emotionally control every aspect of their lives.

Child to parent violence (CPVA)

What is CPVA?

There is currently no legal definition, however Northumbria Police define it as 'any harmful act or behaviour by a child aged 10-18 yrs, whether physical, psychological, emotional or financial, towards a parent/guardian or carer'.  CPVA may present as a single violent incident, but is more likely to be a pattern of behaviour including damage to person or property, threats, stealing from the parent, humiliation or verbal abuse. As with adult-to-adult domestic abuse, CPVA includes controlling or coercive behaviour.  CPVA is more than being a ‘stroppy teenager.

Here are some of the possible signs and indicators:

  • Physical violence
  • Damage to property
  • Abusive to siblings
  • Humiliation / belittling
  • Theft from parent/family
  • Threats to use weapons
  • Obsessive use of violent games
  • Disengagement from education / school refusal
  • Parent fearful of child
  • Substance Misuse
  • Self harm / suicidal thoughts

For further information and support please visit here.

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North Tyneside Domestic Abuse Partnership

The North Tyneside Domestic Abuse Partnership has primary responsibility for tackling the issue of domestic abuse and for developing and implementing the North Tyneside Domestic Abuse Strategy.

However, domestic abuse is such a complex social issue that success in reducing incidents and effectively supporting victims and survivors will only be achieved with the collective ownership and joined-up efforts of all key stakeholders and services with a responsibility for crime prevention, health, social care and family support.

The Domestic Abuse Strategy sets out how we can help people and communities in North Tyneside become free from the harm of domestic abuse and violence.

The strategy reflects the breadth of commitment from all local stakeholders to tackle domestic abuse, recognising that it is everyone’s business. It informs our commissioning approach, our allocation of resources and our workforce development activities to increase the effectiveness of our work and improve the lives of residents.

Domestic abuse is a cruel and complex crime that can affect anyone. The strategy will help our partners drive forward progress on a range of strategic issues relating to domestic abuse and its impact on families and communities here in North Tyneside.

Domestic Abuse Strategy

The North Tyneside Domestic Abuse Strategy sets out how we can help people and communities in North Tyneside become free from the harm of domestic abuse and violence.

This three year strategy reflects the breadth of commitment from all local stakeholders to tackle domestic abuse, recognising that it is everyone’s business.

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The Domestic Abuse Act 2021

“Domestic abuse is an abhorrent crime perpetrated on victims and their families by those who should love and care for them. This landmark Bill will help transform the response to domestic abuse, helping to prevent offending, protect victims and ensure they have the support they need.” Victoria Atkins MP, Minister for Safeguarding

The Domestic Abuse Act 2021 became Law in April 2021, and with it a number of changes were required across the UK in how we respond and treat cases of Domestic Abuse. North Tyneside Council and the wider partnership have worked together to ensure the new duties as set out by the Act are implemented appropriately and efficiently.

This video is a two minute overview of the changes brought about by the legislation and the actions taken to implement these. Further information is available in the Seven Minute Guide to the Domestic Abuse Act below.

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Information for professionals and agencies

North Tyneside has a well established Multi Agency Risk Assessment Conference (MARAC) process.

Multi Agency Risk Assessment Conference’s (MARAC) are recognised nationally as best practice for addressing cases of domestic abuse that are categorised as high risk. A MARAC allows agencies to identify the high risk domestic abuse cases and for the identified risk to be managed through a multi-agency forum.

Further information can be found at

Domestic Abuse Needs Assessment for North Tyneside.

There is a specific Domestic Abuse Needs Assessment for North Tyneside.  The Domestic Abuse Act passed in 2021, provides the first statutory definition of domestic abuse.

For further information visit the JSNA webpage.

Support available during the Coronavirus (COVID-19) pandemic

We know that this is a difficult and worrying time for everyone – but particularly so for adults and children living with domestic abuse.

We want you to know that we are continuing to offer support to domestic abuse victims, where possible this will be over the phone or online. 

The North Tyneside domestic abuse support service (Harbour) can be contacted on 0191 251 3305 or by using their new live chat facility on for advice and support.

Additional support

Further support around domestic abuse and COVID-19 can be found at Safe Lives here

Women's Aid offers a confidential online chat service, available here.

Refuge provides information on safety planning here.

Respect works with perpetrators of domestic violence, their helpline number is 0808 802 4040 and their website can be found here.

Victims First Northumbria offers a live chat service between 9am and 4pm. You can access this on their website here there is also an online referral form. Alternatively you can email or text 0786 495 9837 requesting a call back or further support. All referrals or requests for support will be responded to within 48 hours.

The 24 hour National Domestic Abuse Helpline number is 0808 2000 247.

Don't forget - if you or someone else is in immediate danger please call 999 and ask for the police.


The Silent Solution: What to do if you need to call 999 but can't speak guide, available here

Refuge: Tech Abuse & Tech Safety Resources for Survivors and Professionals, available here.

FLOWS - Finding Legal Options for Women Survivors: Offering legal advice and support to front line professionals to help women get the legal protection and support they need, available here.

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