Domestic abuse

Support available during the Coronavirus (COVID-19) pandemic

We know that this is a difficult and worrying time for everyone – but particularly so for adults and children living with domestic abuse.

We want you to know that we are continuing to offer support to domestic abuse victims, where possible this will be over the phone or online. 

The North Tyneside domestic abuse support service (Harbour) can be contacted on 0191 251 3305 or by using their new live chat facility on for advice and support.

Additional support

Further support around domestic abuse and COVID-19 can be found at Safe Lives here

Women's Aid offers a confidential online chat service, available here.

Refuge provides information on safety planning here.

Respect works with perpetrators of domestic violence, their helpline number is 0808 802 4040 and their website can be found here.

Victims First Northumbria offers a live chat service between 9am and 4pm. You can access this on their website here there is also an online referral form. Alternatively you can email or text 0786 495 9837 requesting a call back or further support. All referrals or requests for support will be responded to within 48 hours.

The 24 hour National Domestic Abuse Helpline number is 0808 2000 247.

Don't forget - if you or someone else is in immediate danger please call 999 and ask for the police.


The Silent Solution: What to do if you need to call 999 but can't speak guide, available here

Refuge: Tech Abuse & Tech Safety Resources for Survivors and Professionals, available here.

FLOWS - Finding Legal Options for Women Survivors: Offering legal advice and support to front line professionals to help women get the legal protection and support they need, available here.

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What is domestic abuse?

Domestic abuse takes many forms. If you are being controlled, threatened or physically assaulted by someone you live with (or used to live with) that is domestic abuse.

It is not always easy to talk about domestic abuse or to know what you want to happen. You may feel frightened, ashamed, confused and guilty. 

All of that is understandable. It can happen to anyone and any kind of relationship. But you have a right to live free from fear and are not to blame for someone else's violence and abuse.

Support for children and young people

Operation Encompass has been launched in North Tyneside to safeguard and support children and young people who have been involved in a domestic abuse incident.

North Tyneside Council and Northumbria Police are working with all schools in North Tyneside to make sure that school staff are made aware of an incident early enough to support children and young people.

Schools across North Tyneside will nominate two members of staff who will be known as Key Adults and receive specific training.

For more information, please visit or contact your local school.

Local information and support

NT Harbour Domestic Abuse Support Service
Provides refuge accommodation for women, outreach for male and female over 16 years old, an IDVA service and group work. Access to the service is 24hrs a day by telephone with face-t-face contact between the hours of 9am to 8pm Monday to Friday and 11am to 4pm Saturday. Telephone (0191) 251 3305, 0300 0202 525 or visit

Acorns project

Counselling, support and advice for children and young people, aged 6 - 18years old, who have witnessed domestic abuse. Telephone (0191) 349 8366 (office hours only) or visit

Victims First Northumbria
Support and advice to victims of crime throughout Northumbria. Telephone 0800 011 3116 or visit

The police can take action against an abuser and give advice on home security and other matters. In an emergency ring 999, at other times ring 101 and ask for the crime desk or visit

For housing advice and help with re-housing contact a customer service centre in person or by phone during office hours. You can ask for an appointment to see either a female or male officer in private if you wish. For emergency accommodation (out of hours) telephone (0191) 200 6800.

The Domestic Abuse Partnership
Aims to raise awareness and understanding of domestic abuse. Telephone (0191) 643 7383 or email

Rape Crisis Tyneside and Northumberland
For women who need to talk to someone about rape or sexual abuse. Telephone (0191) 222 0272 (General enquires and referrals), email or visit 

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National information and support

National Centre for Domestic Violence
Telephone 0844 8044 999 or visit

Women's Aid 
Telephone 0808 2000 247 (free phone 24 hour helpline) or visit (live chat facility available)

The Men's Advice Line 
Telephone 0808 801 0327 or visit

Information and advice for people who are abusive towards their partners. Telephone 0808 802 4040 or visit

Broken Rainbow Helpline
Information and signposting to services for lesbian, gay, bisexual and transgender people experiencing domestic violence. Telephone 0800 999 5428.

Forced Marriage Unit 
Telephone 0207 008 0151 (Mon to Fri, 9am to 5pm) or 020 7008 1500 (Out of hours, ask for the Global Response Centre).

The Hideout
The charity Women’s Aid created because children and young people said they wanted more information about domestic violence that’s easy to read and understand.

If you are experiencing domestic abuse, there are sources of support for specific needs and information to help with specific types of abuse


Domestic abuse and young people

For information on keeping children safe and identifying the signs of domestic abuse visit the NSPCC website.

Northumberland Domestic Abuse Services (NDAS), a Northumberland based independent charity has worked with Raw Productions, to produce a powerful and emotive film that focuses on young people’s struggles with coercive and controlling relationships.

The film highlights the dangers of emotional abuse in teenage relationships. Too many young people are coerced into controlling relationships by their partners, who use their power to emotionally control every aspect of their lives.

Domestic abuse against parents

It is shocking when you are abused by your own child. Both boys and girls may use threatening behaviour, insult or swear at you, damage your home and physically hurt you or other brothers and sisters.

Your teenager may feel they can do this because they have seen a parent act in this way and think that they can get away with it because nothing has been done to stop such behaviour in the past. They may not feel that there are ways of dealing with problems other than through violence. The influence of friends, alcohol and drugs can all play a part in the way your teenager reacts to situations. Stress in other areas of their lives - at school or with friends may be affecting them and leading them to hit out at you.

For further information and advice on domestic abuse against parents visit the Family Lives website.

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Information for professionals and agencies

North Tyneside has a well established Multi Agency Risk Assessment Conference (MARAC) process.

Multi Agency Risk Assessment Conference’s (MARAC) are recognised nationally as best practice for addressing cases of domestic abuse that are categorised as high risk. A MARAC allows agencies to identify the high risk domestic abuse cases and for the identified risk to be managed through a multi-agency forum.

Further information can be found at

North Tyneside Domestic Abuse Partnership

The partnership coordinates strategy and resources to afford protection, provision and prevention for people exposed to domestic abuse in North Tyneside. The action plan sets out the agreed priorities for the coming year.

The Domestic Abuse Act 2021

“Domestic abuse is an abhorrent crime perpetrated on victims and their families by those who should love and care for them. This landmark Bill will help transform the response to domestic abuse, helping to prevent offending, protect victims and ensure they have the support they need.” Victoria Atkins MP, Minister for Safeguarding

The Domestic Abuse Act 2021 became Law in April 2021, and with it a number of changes were required across the UK in how we respond and treat cases of Domestic Abuse. North Tyneside Council and the wider partnership have worked together to ensure the new duties as set out by the Act are implemented appropriately and efficiently.

This video is a two minute overview of the changes brought about by the legislation and the actions taken to implement these. Further information is available in the Seven Minute Guide to the Domestic Abuse Act below.

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