You can make a housing rent or service charge payment by clicking the link below. 

You will need your 9-digit payment reference number to make a payment.  Once you open the online payments system you will need to enter your Account Name (this is the name on your tenancy), your address, which is the house number and street name, your postcode and the amount you wish to pay.

The online payments system shows the balance of your rent account– if you are in credit the balance will appear as a minus figure.

Please note, the payment amount will automatically default to the full balance of rent showing (including any credit or arrears balance).If you wish to pay a different amount, you can change the amount in the ‘Amount’ box at the bottom.

Pay your rent online here

Other payment methods:

• set up a direct debit (see document below)
• telephone: 0345 2000 107 (Mon to Fri, 7.30am-8pm)
• in person at Killingworth, North Shields, Wallsend, Whitley Bay
• by plastic payment card at a Post Office or PayPoint outlet

Rent is charged on all properties. It covers the cost of things like repairs, housing management and capital improvements. It is not dependent on the costs of services provided.

Rent charges for council properties are calculated using a method set out in the Government publication Guidance on Rents for Social Housing published in May 2014.

For existing tenants, the rent charges will be decreased by 1% at the beginning of April each year for the four years starting April 2016. This is in line with Government policy that was first announced by the Chancellor of the Exchequer as part of his Budget Statement in July 2015 and confirmed in the Spending Review as part of his Autumn Statement in November 2015.