Complain about council services


Before you go through the corporate complaints process, have you reported your issue using the 'Report It' section of our website?

This page covers issues including missed bin collections, potholes and highways, as well as grounds maintenance and fly-tipping issues.

Complain about our services


Customer and Member Liaison Office
Telephone: (0191) 643 2280

Or fill in this form:

Your details
About your complaint

All complaints are dealt with in confidence at every stage. Information will inevitably by shared for the purpose of investigating your complaint. All information will be treated as confidential by the Council under the requirements of data protection legislation. Where appropriate, the information you provide may be used by the Council for the effective administration of official business and other official purposes.

Complain about a councillor

If your complaint is about a councillor, you'll need to contact the standards committee.

Also of interest: