Complain about council services

Give us the chance to put things right

Before submitting a complaint, have you given us the chance to resolve your issue or enquiry?

Our report forms covers issues including:

  • missed bin collections
  • potholes
  • highways
  • contacting a department or officer
  • trees
  • fly tipping
     

Report it

If you remain dissatisfied with the response you receive

You can submit a complaint about a council service to a dedicated complaints officer in the Customer First Office.

To do this you can:

What happens next

There are 3 different complaint procedures:

  • Corporate – for all council services that don’t fall under the following statutory procedures
  • Adult social care – this is a statutory procedure for complaints about adult social care
  • Children’s social care – this is a statutory procedure for complaints about children and learning  

When your complaint is received:

  • A Customer First Officer will work with you to make sure your complaint is managed in the right way and via the correct procedure,
  • they will agree a ‘statement of complaint’ with you and confirm your desired outcome,
  • provide you with a complaint acknowledgement and reference number,
  • explain likely timescales,
  • allocate your complaint to the right council officer / team for investigation, and
  • make sure you receive a response in time.
  • Finally, the Customer First Officer will work with you if you are not satisfied with the complaint response and explain escalation options.

Find out more about our complaints procedure.

Complain about a councillor

If your complaint is about a councillor, contact the standards committee.

Also of interest: