Information you must provide
Claims are made online. To make a claim you’ll need to have some information to hand. This can include:
Your personal information:
- National Insurance number
- Email address
- telephone number
Your housing information:
- landlord’s address
- how much rent you are paying
Your financial information:
- bank account details
- details of any savings you have
- any salary or other income
- income and details of anyone that lives with you
How long will it take?
The online application can take around 20 to 40 minutes depending on your individual circumstances. You will be able to save and complete your application at a later time, however your claim is not processed until the application is fully complete.
Help with making your claim
If you have any difficulties or questions about your online application, you can contact the Universal Credit Helpline for free.
Telephone: 0800 328 5644
Monday to Friday 8am-6pm
If you need access to a computer or the internet we have produced a booklet that tells you where you can do this. You may also be able to meet with a North Tyneside Council employment advisor in your local area to receive 1-2-1 support on improving your digital skills.
What happens next?
Once a claim is submitted, you will be asked to attend a follow up interview with a Work Coach at your local jobcentre. They will check the information on the claim form is correct and ask for any further evidence.
You will need to agree to a claimant commitment with the Work Coach around what you will do to move into employment. If you are claiming as a couple, you will each receive your own claimant commitment.
For more information on claimant commitments, see GOV.UK.
You will discuss with your Work Coach how you will manage a monthly payment and whether you may need any Personal Budgeting Support.
If you feel monthly payments might be difficult, the Work Coach can signpost you to online help tools or contact the Citizens Advice Bureau and arrange an appointment for face to face or telephone help.
Help is also available from the Money Advice Service.
There may be extra help that claimants can get if they receive Universal Credit such as free school meals and health care costs.