MIS Support Team

We're delighted to announce that as well as being fully accredited in both Arbor MIS and Finance Support, we're also now an Approved Arbor Training Provider.

Check out our latest MIS Support Service Newsletter for more information.

As part of our commitment to continuous service improvement, and in response to requests from schools for easier access to information, you can now access updates, notices, relevant links and guidance in more ways - this webpage, the MIS Wiki on Education Services Online and the new termly newsletters.

As ever, we welcome your feedback and suggestions.

See our Summer 2025 newsletter below for:

• Workshop, webinar and training sessions you can join to help you consolidate and further develop your knowledge and confidence in Arbor. re aim is to help you get the most out of your Arbor MIS and Finance system, and highlight of all the functionality available to you in your MIS package.
• Key dates for your diary. 
• Summer term planning - tasks and processes to plan for throughout the summer term.
• Arbor MIS and Finance updates and top tips

Now available to book via the Education Services portal.

The following workshops are now available to book, see the full training calendar for details of which workshops can be joined in the training room and/or online:

• Managing Pupil Profiles Essentials Workshop

• Arbor Finance Essentials Workshop 1

• Arbor Finance Essentials Workshop 2

• Attendance for Admin Users Essentials Workshop 

• Personnel Essentials Workshop

• Attendance Reporting and Analysis Workshop

• Custom Report Writer Workshop

• Housekeeping and Data Checking Workshop

• Creating Academic Year 2025/26 and Pre-Admission Groups

• School Census Summer 2025 Workshop

• Upload School Census to Collect Workshop

• End of Year Processes 

This section will be updated with further training sessions, workshops and webinars if they are scheduled.  If you require any training or support that is not yet scheduled, please log a call and we will add it to the schedule if capacity allows.

If you experience any issues booking sessions, please log a call by emailing IT.help@northtyneside.gov.uk or calling 6435444.