Get involved

You can help us improve our housing services and quality of life for tenants by:

• getting involved
• attending the events held throughout the year
• sharing your opinion

You don't need any special skills or knowledge, it's your experience as a tenant that counts.

We have a range of opportunities for you to choose from. You could:

• complete surveys
• join focus groups or readers panel

We’re interested in your opinions on:

• housing repairs
• customer service
• service improvements
• estate services
• anti-social behaviour
• sheltered housing
• rent and money issues

Tenants’ views and suggestions for improving services are collected on a regular basis through a wide range of well attended events and activities.

Tenant involvement is essential to North Tyneside Housing Services because:

• It helps us to understand the services tenants use and how they want them delivered.
• It enables tenants to help shape the services and set standards they expect.
• It means that it will help us make good decisions and use resources wisely on the services tenants want and use.

We are looking for council tenants to join our various groups and give your views

These groups scrutinise the performance of housing services holding our service managers and partner agencies to account

These groups include...

This group of tenants scrutinise the day to day repairs service and also the Homes Improvement Programmes and our Asset Management Plan.

This group of tenants has a wide remit scrutinising the role of the neighbourhood housing officers. This includes monitoring income collection, the affects of welfare reform, anti-social behaviour and estate and tenancy management.

This groups role is to scrutinise the how we let our homes and our homelessness service.

North Tyneside Living is the name for independent living accommodation for people over 60 years old. This group scrutinises the management and repair of all North Tyneside Living accommodation.

Due the Covid-19 pandemic this was the last  Annual Tenants' Report to be published.

2019 marked a century of council housing provision in England. To celebrate the occasion, North Tyneside Council colleagues and tenants gathered at an event to follow and highlight the changes in the housing landscape across the borough in the last 100 years. Capturing the content of this celebration in this booklet means we can have access to a learning resource celebrating a century of housing for our residents.

This document, which was published in November 2020, sets out the Government’s plans to ensure that social housing tenants in England are safe, are listened to, live in good quality homes, and have access to redress when things go wrong.