Making a complaint

We care about getting things right first time. We realise that we don’t always get it right, and if that happens, we want to try and fix any problems you may be experiencing.

If you have a complaint about our services, please contact the Customer First Office so we can try and resolve your complaint quickly and informally.

The Customer First Office is impartial from other council services.

Complaints are investigated differently depending on which service you want to complaint about.

You can read the complaints procedure for each type of service in the documents below.